Architecture Lead - Cresta

Philadelphia, PA, US • Posted 15 hours ago • Updated 15 hours ago
Contract W2
Contract Independent
Contract Corp To Corp
No Travel Required
On-site
Depends on Experience
Fitment

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Job Details

Skills

  • Articulate
  • Architecture
  • Lead
  • Cresta
  • Cresta capabilities
  • Machine Learning (ML)
  • Artifical Intelligence
  • AI
  • telecom
  • documentation
  • gap analysis

Summary

Job Title: Architecture Lead – Cresta Platform

Location: Westchester, PA or Philadelphia, PA (Onsite)

Role Overview:

We are seeking a seasoned Architecture Lead with deep expertise in the Cresta platform to drive enterprise-level AI and customer engagement transformation. This role will focus on evaluating existing systems, defining future-state architecture, and enabling full utilization of Cresta’s capabilities across voice and digital channels.


Key Responsibilities:

  • Conduct a comprehensive assessment of the current technology landscape, identifying architectural gaps, constraints, and blockers that may limit the effective deployment of Cresta capabilities.
  • Develop a strong understanding of Cresta’s platform features and align them with business objectives, ensuring the architecture supports program goals, scalability, and delivery timelines.
  • Analyze and map critical systems and workflows, particularly within telecom environments, including:
    • Voice and chat platforms
    • Data ecosystems for real-time contextual insights and analytics
    • AI-driven decisioning systems
    • Cross-platform integrations and APIs
  • Lead end-to-end architecture efforts, including:
    • Defining architectural strategy
    • Producing detailed technical documentation
    • Performing gap analysis and remediation planning
  • Collaborate with business and technical stakeholders to define a future-state architecture that incorporates industry best practices and aligns with enterprise AI transformation goals.
  • Design and document robust data flows and system integration strategies, clearly identifying dependencies, risks, and mitigation approaches.
  • Establish and articulate the target (“end-state”) architecture encompassing:
    • Enterprise AI platforms
    • Agent assist tools
    • Voice and chat ecosystems
    • Data and analytics platforms
  • Translate identified gaps into well-defined platform and business requirements, ensuring alignment between technical solutions and business needs.

Required Skills & Experience:

  • Proven experience as a Lead Architect or similar role in AI-driven customer engagement or contact center technologies
  • Hands-on expertise with Cresta or similar AI-powered conversational platforms
  • Strong understanding of telecom systems, contact center operations, and omnichannel communication platforms
  • Experience with real-time data processing, analytics platforms, and AI/ML-based decisioning frameworks
  • Deep knowledge of system integration patterns, APIs, and enterprise architecture frameworks
  • Excellent stakeholder management and communication skills

Nice to Have:

  • Experience working in large-scale digital transformation programs
  • Familiarity with cloud platforms (AWS, Azure, or Google Cloud Platform)
  • Exposure to customer experience (CX) optimization tools and strategies
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 90999382
  • Position Id: 8961070
  • Posted 15 hours ago
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