Job DescriptionManagers within Technology at Nordstrom help create an inspiring workplace where talented people are empowered to drive exceptional customer experiences and business results. Through broad industry and practice knowledge and hands-on technical management experience, the Manager guides a team of professionals to execute the strategy and tactics that deliver desired results.
This role leads a team within Nordstrom's Selling Control & Pricing Engineering organization. Your team ensures that customers can actually buy the products they want - owning the systems that determine item availability, manage selling business rules, and surface inventory across channels. When your systems work well, millions of SKUs are sellable; when they don't, revenue stops.
What makes this role unique:You'll also have the opportunity to shape an emerging AI-powered agent - a generative AI product that orchestrates real-time calls across multiple production APIs to diagnose why items aren't purchasable. This is greenfield work with executive visibility and growing business adoption, with a roadmap toward proactive insights and automated remediation.
A day in the life...- Lead a team of engineers responsible for selling business rules, item availability, and unsellable inventory detection systems
- Shape the roadmap for AI-powered item diagnostics - from reactive troubleshooting toward proactive detection and automated fixes
- Drive technical strategy for availability modernization initiatives with direct business impact
- Partner with Product, Merchandising, and Operations to translate business needs into scalable technical solutions
- Manage dependencies across peer teams in a tightly integrated ecosystem (pricing, offers, selling runtime)
- Build and retain a high-performing team - hiring, coaching, and developing engineers
- Own operational excellence: availability SLAs, incident response, and continuous improvement
- Contribute to architecture decisions and maintain hands-on awareness of system health
You own this if you have...- 8+ years of software engineering experience, including building distributed systems at scale
- 3+ years leading engineering teams; experience managing managers is a plus
- Track record of shipping production systems that handle high throughput and require high availability
- Experience with cloud infrastructure (AWS preferred), microservices, and event-driven architectures
- Familiarity with AI/ML concepts - bonus if you've shipped AI-powered products or worked with LLMs
- Strong understanding of DevOps practices: CI/CD, observability, alerting, and incident management
- Strong project management instincts - able to drive roadmaps, manage dependencies, and keep complex initiatives on track
- Excellent communication skills - can translate technical complexity for business stakeholders
- Bachelors Degree in Information Technology, Computer Science, Data Science or related experience required.
How we work- With transparency. We encourage open dialog and discourse. We don't encourage silos.
- With agility. We don't believe in following a process for process's sake. We ship frequently and focus on delivering incremental value.
- With open minds. We are committed to building a diverse team of people with unique perspectives. This encourages a healthy and inclusive environment that builds a more sustainable, successful company.
- With pride. We value our people most of all. We invest in ourselves by applying our strengths and interests to the company.
We've got you covered...Our employees are our most important asset and that's reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:
- Medical/Vision, Dental, Retirement and Paid Time Away
- Life Insurance and Disability
- Merchandise Discount and EAP Resources
A few more important points...
The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.
For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site.
Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at
Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ's for relevant information and guidelines.
2022 Nordstrom, Inc
Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.
Nordstrom keeps job postings open for at least one day after the posting date.
Pay Range DetailsThe pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations.
Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.
$191,000.00 - $297,000.00 Annual
This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: _Overview_17-19.pdf
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