Customer Service Representative

Warwick, RI, US • Posted 1 hour ago • Updated 1 hour ago
Contract W2
Contract Independent
12 Months
No Travel Required
On-site
$22/hr
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Billing
  • Call Center
  • Policies and Procedures
  • Communication
  • Conflict Resolution
  • Customer Service
  • Dependability
  • Problem Solving
  • Public Sector
  • Spanish

Summary

We are seeking a reliable and customer-focused Consumer Services Representative to assist customers with utility-related questions, billing disputes, service concerns, and payment arrangements. This role is ideal for someone who is patient, professional, compassionate, and comfortable handling challenging customer conversations while following established policies and procedures.

Qualifications

  • 3+ years of professional customer service experience in an office, call center, or similar environment.
  • High school diploma or equivalent.
  • Excellent communication, listening, and problem-solving skills.
  • Strong ability to remain calm and professional when dealing with upset customers.
  • Ability to follow established policies, procedures, and regulations.
  • Spanish language skills are a strong plus.
  • Government or public-sector customer service experience is preferred.
  • Must be dependable and committed to a long-term onsite assignment.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 91099677
  • Position Id: 9065118
  • Posted 1 hour ago
Contact the job poster
VC

Vijay Chepyala

Recruiter @ Talent Groups
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