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IT - Help Desk Technician

Phoenix, AZ, US • Posted 2 days ago • Updated 1 hour ago

Full Time

On-site

Fitment

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Job Details

Skills

Communication
Finance
Recruiting
Privacy
IT Service Management
Management
Cellular
Change Request Management
Wiki
Help Desk
Inventory
Repair
Telephony
Collaboration
Training

Summary

Our Commitment to You

At Consumer Cellular, recruiting is human. Every application is reviewed by a real member of our Talent Acquisition team because we believe the people behind the rsum matter just as much as what's on it.

All official communication from Consumer Cellular will come from a @consumercellular.com email address or through our verified texting platform, which will only be used to schedule interviews. We will never ask for personal and financial information during the recruiting process. If you receive outreach that doesn't match these criteria, please do not engage and feel free to verify directly at

Job Summary
With a high degree of privacy, security and professionalism, provide necessary technical services and support in a consistent and timely manner to Consumer Cellular's management staff, employees, and partners. Ensure Consumer Cellular Inc's (CCI) mission critical infrastructure, systems, and applications maintain a high level of stability, availability, and performance to support CCI's Contact Center Operations, and various 24/7/365 business functions.

You will need to reside within 50 miles of our Corporate Headquarters in Scottsdale, AZ as this role has the option of hybrid or onsite.

Responsibilities

Monitor and respond quickly, effectively, and professionally to requests and issues, partnering as needed with other IT team members.
Work independently to stay on task, prioritize urgent issues, and send communications to the necessary parties.
Utilize standard IT Request Management software to record, monitor, redirect, and escalate tickets assigned to the queue and process first-in first-out based on priority.
Utilize standard IT Wiki software to document processes, procedures, systems, and services, to preserve and grow Help Desk knowledge, and maintain inventory of all equipment, software, and software licenses.
Ensure that each workstation in the facility has a working computer, monitor, keyboard, mouse, phone, and any additional specialized equipment.
Install, configure, maintain, and repair IT equipment following IT standard processes and procedures; assist remote users that are using company-issued equipment and telephony devices.
Assist users across all levels of the organization with both onsite and remote work, troubleshoot technical issues, and collaborate with other team members when needed.
Perform assigned activities and tasks on schedule following IT standard processes and procedures.
Produce activity reports as needed.
Periodically learn new technical skills on the job, and attend relevant training throughout the calendar year.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: RTX17c763
Position Id: 74087d7f93e1b112ad6f023ec6d240d3
Posted 2 days ago

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