We are actively seeking a Tier 2-3 Help Desk / Desktop Support Specialist to join our team. This opening is backfilling a recent departure, and we're looking for someone who can step in quickly and deliver excellent customer support. This is a 4-month contract with the possibility of full-time hire once our hiring pause is lifted.
About the RoleThe Desktop & Education Support Specialist provides professional technical support across a wide range of Windows and Mac environments. You'll work both independently and as part of a collaborative team to resolve software, hardware, and network issues. This role supports customers on-site and remotely, ensuring fast, accurate, and customer-focused problem resolution.
You'll handle workstation deployment, classroom technology maintenance, audio/visual equipment support, and serve as a frontline technical resource for faculty, staff, and students. This includes performing installs, upgrades, preventive maintenance, and responding to emergency on-site issues as needed. Some flexibility in schedule (evenings/weekends) may be required.
Key Responsibilities- Provide Tier 2-3 support for Windows and Mac OS environments
- Troubleshoot hardware, software, and network issues
- Deliver, configure, and deploy new workstations and peripherals
- Support classroom technology, including AV systems, projection, and instructional equipment
- Perform preventive maintenance and classroom technology upgrades
- Serve as a resource for customer training and best practices
- Act as a team lead on complex projects and escalations
- Communicate and track outages in the computing environment
- Provide on-site desktop support and serve as an escalation point when needed
Required Skills- Hands-on desktop support experience (Tier 2-3)
- Strong customer-facing communication and professionalism
- Windows OS expertise
- Mac OS experience (JAMF preferred)
- Troubleshooting, deployment, imaging
- Active Directory, Office 365
- Strong hardware support background
Preferred Skills- ServiceNow experience
- Experience supporting classroom or AV technologies
- Experience working in higher education environments
- Ability to work independently with limited direction
LocationExperience Level- Expert / Senior Technician
Job Type & LocationThis is a Contract position based out of Columbus, OH.
Pay and BenefitsThe pay range for this position is $20.00 - $27.50/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace TypeThis is a fully onsite position in Columbus,OH.
Application DeadlineThis position is anticipated to close on Feb 24, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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