Job Title: Call Center / Patient Services Specialist
Pay Rate: $15-$17 /hr ($18/hr is the max rate)
Job Summary:
We are seeking a customer-focused and detail-oriented Customer Service Representative to assist customers with inquiries, service-related issues, billing concerns, and complaints. The ideal candidate will communicate professionally, identify customer needs, provide appropriate solutions, and ensure a positive customer experience.
This role may involve handling inbound and outbound customer communications, documenting interactions, resolving issues, and coordinating with other departments when additional assistance is required.
Key Responsibilities:
- Respond to customer inquiries regarding products, services, billing, and account-related concerns.
- Investigate and resolve customer complaints by providing appropriate solutions, processing refunds, making billing adjustments, or coordinating merchandise exchanges as applicable.
- Contact customers to address questions, provide updates, and communicate the results of claim investigations or planned adjustments.
- Escalate unresolved customer concerns to the appropriate department for further investigation and resolution.
- Maintain accurate records of customer interactions, inquiries, complaints, feedback, and actions taken.
- Enter and update customer information in databases and customer service systems.
- Follow established procedures and service guidelines to ensure timely and effective issue resolution.
- Communicate clearly and professionally with customers and internal teams.
- Manage customer requests efficiently while maintaining attention to detail and service quality.
Required Skills and Qualifications:
- Strong verbal and written communication skills.
- Excellent customer service and interpersonal skills.
- Strong attention to detail and problem-solving abilities.
- Ability to accurately document customer information and maintain organized records.
- Ability to work independently, prioritize tasks, and manage time effectively.
- Basic computer proficiency, including experience with Microsoft Outlook, data entry systems, or similar applications.
- Professional and courteous approach when handling customer concerns and complaints.
Education and Experience:
- High school diploma or GED preferred.
- 0–2 years of customer service or related experience required.
- Entry-level candidates with strong communication and problem-solving skills are encouraged to apply.
Work Environment:
- Customer service-focused environment requiring regular communication with customers and internal departments.
- May involve inbound calls, outbound calls, email correspondence, and computer-based data entry, depending on business needs.
Work Location: 120 Enterprise Dr, Pittsburgh, PA 15275 (On-site Mandatory)
