Desktop Support Technician

Petersburg, VA, US • Posted 3 hours ago • Updated 3 hours ago
Contract W2
12 Months
On-site
Depends on Experience
Fitment

Dice Job Match Score™

🛠️ Calibrating flux capacitors...

Job Details

Skills

  • Active Directory
  • iPhone
  • iPad
  • Technical Support
  • ServiceNow
  • Microsoft Windows
  • Hardware Troubleshooting

Summary

Key Responsibilities:

  • Provide deskside and remote support for end users.
  • Troubleshoot desktops, laptops, printers, peripherals, and software issues.
  • Image, deploy, and configure new PCs and devices.
  • Support Microsoft Office 365, Teams, and Windows environments.
  • Manage tickets through ServiceNow or similar ticketing tools.
  • Support mobile devices (iPhones/iPads) and video conferencing equipment.
  • Maintain IT inventory and assist with hardware deployments.

Requirements:

  • 2+ years of Desktop Support / IT Support experience.
  • Strong troubleshooting skills for hardware and software issues.
  • Experience with Windows OS, Office 365, Active Directory, and ServiceNow.
  • Excellent customer service and communication skills.
  • CompTIA A+ or Network+ is a plus.
  • Experience in a manufacturing or pharmaceutical environment is a plus.

Top Skills: Desktop Support, Windows, Office 365, ServiceNow, Active Directory, Imaging, Hardware Troubleshooting, End User Support.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 80168598
  • Position Id: 9000570
  • Posted 3 hours ago
Contact the job poster
SP

Sandeep Puttaswamy

Recruiter @ Radiant System, Inc
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