Passport and Visa Specialist

Passport and Visa Specialist

Washington, DC Join our Talent Network

Passport and Visa Specialist

Washington DC

This role is contingent upon position availability.

Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer's core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level!

Summary:

ThePassport and Visa Specialistsupports a Federal Agency in Washington D.C. with guidance and assistance on passport and visa applications; prepare, review, manage and submit documents for federal employees and other unique staff to obtain official or diplomatic passports and visas. They manage the entire process from request for information through delivery of the passport and/or visa.

Duties and Responsibilities:

• Work closely with assigned courier to orchestrate the timely delivery of passport(s) or visa(s) by providing information for delivery and pickup of passports to and from the U.S. Department of State, embassy(ies) and/or consular offices.
• Prepare professionally written correspondence to federal travelers and to the Department of State and foreign consulates to obtain official or diplomatic passport and visas.
• Assist Federal travelers' urgent requests, by providing guidance and assistance when travelers are unable to meet the timeframe to obtain an official or diplomatic passport or visa for official travel through the Office of Travel Management.
• Maintain a High Level of Customer Service.
• Track and Report Passports and Visas -Provide up-to-date reports of all passports and visas processed on a weekly and monthly basis, and at the end of the fiscal year.
• Maintain Standard Operating Procedures that govern the day-to-day operations of the federal agency's passport and visa services. Make the SOP available at all times to the Director, Office of Travel Management and Contracting Officer's Representative (COR), as requested.
• Maintain a Passport and Visa Fact Sheet and Frequently Asked Questions for website.
• Meet deadlines for special projects as requested by the Federal Agency.
• Exemplify a positive, caring and customer-centric attitude toward all federal travelers through the use of positive and courteous verbal and written communications.
• Manage Official and Diplomatic Passports and Visas issued to federal or contractor travelers. Ensure that all passport information is included in the agency's FTMS. Monitor FTMS passport expiration alerts. Annotate within the agency's FTMS, and other agency's tracking system the status of all Official and Diplomatic Passports as issued, do renewed, cancelled, revoked or transferred, etc.
• Passport Cancellation/Hold/Disposal - Return all Official and Diplomatic Passports to the U.S. Department of State for cancellation upon retirement or separation of federal employment. Upon the transfer of a Federal employee to another federal agency, send the passport to the U.S. Department of State to Hold for transfer to another agency. Dispose of all records, including applications, photos, other personal identification documentation associated with the issuance of an Official and or Diplomatic passport, as directed by the Director, Office of Travel Management
• Manage Official U.S. Passports and Visas for all Federal Personnel and create billing packets for reimbursement to the Agency for travel post-payment audits.
• Possess expert knowledge of the Department of State's (DoS) passport and visa policy and guidelines, the Department of State's Passport service requirements, the Federal Travel Regulation, the Federal Agency's Travel Order 550.1--Official Travel to effectively manage all U.S. Official and Diplomatic passports and visas for the Federal Agency
• Manage the day-to-day process of obtaining passports and visas for federal personnel in accordance with all applicable laws and regulations.
• Prepare well written correspondence to embassies, consular offices, the Department of State (DoS), the Department of Defense (DOD); or to Federal Agency employees in order to effectuate the process of obtaining a passport or visa.
• Conduct profile maintenance, facilitate profile transfers and input passport and visa information (including expiration dates) into the Department's Foreign Travel Management System (FTMS).
• Keep meticulous records for tracking and controlling passports and visas and take necessary steps, with the traveler, to bring about timely passport renewals and avoid lapses in paperwork.
• Avoid retaining copies of documents that are disallowed by DoS and follow the Agency's and DoS standards on safeguarding passports and Controlled Unclassified Information.
• Utilize Microsoft Excel templates, the Concur Travel System and the STARS financial system to facilitate creation of post-payment audit documents for submission to Accounts Receivable upon receipt of travel post-payment audit findings.
• Other duties as assigned
  
  Minimum Qualifications : (To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.)
• High School diploma
• 1+ year of experience in all aspects of acquiring and processing official and diplomatic passports and visas for travelers.
• Experience using Foreign Travel Management System (FTMS).
• Intermediate level skills with Microsoft Office products, including Excel.
• Excellent customer service skills as well as excellent verbal and written communications skills.
• Excellent interpersonal and collaboration skills to work with the Agency's assigned courier who will assist in hand-carrying sensitive passport/visa documentation to/from DoS, embassies, consular offices, and federal agencies and to ensure documentation is safeguarded at all times.
  
  Knowledge, Skills and Abilities:
• Demonstrate in-depth knowledge of process to obtain, renew, transfer, or revoke passports and obtain visas.
• Demonstrated knowledge of Department of State's passport and visa guidelines, the Federal Travel Regulation, and the Agency's Foreign Travel Order.
• Ability to work on a team and demonstrate excellent customer service skills, including professional writing skills, ability to set expectations with timelines, and flexibility to expeditiously process concurrent requests for passports.
• Keep meticulous records for tracking and controlling passports and visas and take necessary steps, with the traveler, to bring about timely passport renewals and avoid lapses in paperwork.
  
  How you'll grow
  
  At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there's always room to learn.
  
  We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers.
  
  Benefits
  
  At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits.
  
  Learn more about what working at Chenega MIOS can mean for you.
  
  Chenega MIOS's culture
  
  Our positive and supportive culture encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. We offer well-being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives.
  
  Corporate citizenship
  
  Chenega MIOS is led by a purpose to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our team members, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.
  
  Learn more about Chenega's impact on the world.
  
  Chenega MIOS News-
  
  Chenega Corporation is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or protected veteran status and will not be discriminated against on basis of disability. Affirmative Action plans are available for review by employees and job seekers by contacting our EEO/AA officer at . If you are having technical issues or need an accommodation, please e-mail us at Every effort will be made to respond within 24 business hours.
  
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  Native preference under PL 93-638. Drug-free workplace.
  
  We participate in the E-Verify Employment Verification Program ( .
  
  Tips from your Talent Acquisition Team
  
  We want job seekers exploring opportunities at Chenega MIOS to feel prepared and confident. To help you with your research, we suggest you review the following links:
  
  Chenega MIOS web site -
  
  Glassdoor -_IE369514.11,23.htm
  
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Chenega Corporation and family of companies is an EOE. Equal Opportunity Employer/Veterans/Disabled Native preference under PL 93-638. We participate in the E-Verify Employment Verification Program