Job#: 3052237 Job Description: IT - University of South Carolina - Client Technologies Technician
Location: Columbia, South Carolina (Onsite)
Role Overview
An opportunity is available for an IT Support Technician to provide frontline technical support to end users. This position will troubleshoot computers, software, user accounts, peripherals, connectivity, classroom technology, audiovisual equipment, and other common technology issues. The role will also assist with workstation setup, equipment deployment, employee onboarding and offboarding, classroom and meeting technology, and routine technology maintenance. The technician will work under the direction of the client's IT staff and escalate issues that require advanced troubleshooting or administrative access.
Key Responsibilities
- Provide frontline technical support to end users in person, remotely, and through the service request process.
- Diagnose and resolve common issues involving Windows and macOS computers, software, user accounts, printers, peripherals, network connectivity, monitors, docking stations, and other workplace technology.
- Assist with workstation setup, equipment replacement, technology deployments, office moves, and other routine technology needs.
- Support employee onboarding and offboarding activities.
- Document completed work and troubleshooting steps.
- Escalate issues requiring advanced troubleshooting or administrative access.
Required Qualifications
Education: High school diploma or equivalent.
Experience: Demonstrated knowledge of or experience supporting computers, technology, or end users. Foundational IT knowledge, along with troubleshooting and customer service skills, is expected. Relevant education, technical training, certifications, internships, or help desk experience may be considered.
Technical Skills: Basic knowledge of computer hardware, software, operating systems, and peripherals. Ability to troubleshoot common computer and technology problems. Familiarity with Windows environments.
Preferred Qualifications
- Associate degree or technical certification in Information Technology, Computer Science, Information Systems, or a related field.
- Familiarity with one or more of the following technologies: Windows 10/11, macOS, Microsoft 365, basic networking concepts, Active Directory, Microsoft Intune, Jamf, mobile devices, classroom and audiovisual technology, or conferencing platforms such as Microsoft Teams or Zoom.
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at
Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at or . Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.
UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.
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