Job DescriptionLeverage your deep technical expertise and leadership to guide cutting-edge projects, fostering growth and innovation in a dynamic environment.
As a Lead Technical Program Manager in Consumer Card Cloud Solutions Technology, you will drive the successful delivery of complex technology projects and programs that will help reaching business goals across the firm. Leveraging your deep knowledge of technical principles, practices, and theories is essential for developing innovative solutions, while simultaneously effectively managing resources, budgets, and high-performing teams. Your strong analytical reasoning and adaptability skills will enable you to navigate through ambiguity and change, ensuring that technology initiatives align with business goals. With advanced communication and stakeholder management abilities, you will foster productive working relationships and influence decision-making to achieve mutually beneficial outcomes. As a subject matter expert, you will contribute to the development of operational plans and risk management strategies, ensuring the highest quality and professionalism in service delivery.
Job responsibilities - Develop and execute comprehensive project plans, incorporating technical requirements, resource allocation, and timelines to ensure on-time delivery of technology solutions
- Identify and mitigate risks, proactively addressing potential roadblocks and implementing contingency plans to maintain project and program momentum
- Collaborate with cross-functional teams, including engineering, product, and business stakeholders, to define program scope, objectives, and deliverables, ensuring alignment with overall business goals
- Utilize advanced analytical reasoning to assess program performance, identify areas for improvement, and implement data-driven optimizations to enhance efficiency and effectiveness
- Champion the adoption of agile methodologies and technical solutions, fostering a culture of continuous learning and innovation within the team
- Drive the integration of new technologies and processes, ensuring seamless implementation and alignment with existing systems and practices.
- Facilitate effective communication and collaboration among team members, stakeholders, and leadership to ensure transparency and alignment throughout the project lifecycle.
- Monitor and report on project progress, providing regular updates to stakeholders and making data-driven recommendations for adjustments as needed
- Leading and managing complex AWS, Azure, and Google Cloud Solutions project initiatives
Required qualifications, capabilities, and skills - 5+ years of experience or equivalent expertise in technical program management, leading complex technology projects and programs in a large organization
- Strong understanding of software development life cycles, including agile and waterfall methodologies, and the ability to apply them effectively in project management
- Experience with cloud technologies and platforms, such as AWS, Azure, or Google Cloud, to support cloud-based project initiatives
- Excellent communication skills, both written and verbal, with the ability to convey complex technical concepts to non-technical stakeholders
- Advanced expertise in stakeholder management, with the ability to establish productive working relationships and influence decision-making across cross-functional teams and clients
- Demonstrated proficiency in applying analytical reasoning and problem-solving techniques to break down business, technical, or operational objectives into manageable tasks and activities
- Demonstrated ability to quickly learn and assimilate technical information such as designs, architecture, as well as the Business Logic/Client Journey into your understanding and planning of the Program/Project
- Experience in leading cross-functional teams and managing multiple projects simultaneously, ensuring alignment with strategic objectives
- Ability to adapt to rapidly changing environments and priorities, demonstrating resilience and flexibility in the face of challenges
- Familiarity with DevOps practices and tools, enabling seamless integration and deployment of software solutions
- Proficiency in project management tools and software, such as JIRA, Microsoft Project, or similar platforms, to track progress and manage project deliverables
Preferred qualifications, capabilities, and skills - Technical development skills experience
- Knowledge of the Card Business
- Certification in project management methodologies, such as PMP, to demonstrate expertise and commitment to professional development
About UsChase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the TeamOur Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
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