| Skill | Years Used | Last Used |
| Experience as a Business Analyst | | |
| Extensive experience as a SharePoint Designer or SharePoint Site Owner | | |
| Experience with Team Foundation Server (TFS) or Azure DevOps tool suite | | |
| SharePoint experience designing, validating, and supporting web and workflow solutions, including custom lists, libraries, and content types | | |
| Strong background in comprehensive QA testing, including system-level, workflow, scenario-based, and edge-case validation | | |
| Strong analytical, conceptual thinking, and problem-solving abilities | | |
| Proven experience evaluating business processes and performing business process re-engineering | | |
| Demonstrated ability to work autonomously and drive tasks to completion with minimal oversight | | |
| Positive interpersonal skills | | |
| Excellent written and verbal communication skills, with the ability to clearly convey technical and business concepts | | |
| Advanced proficiency with Microsoft Office (Outlook, Word, Excel, PowerPoint, Teams) | | |
| Strong organizational and presentation skills | | |
| Extensive experience creating user-focused documentation (guides, technical references, and knowledge articles) aligned with WCAG standards | | |
| Working knowledge of NCDOT's Preconstruction business process | | |
| Understanding of NCDOT's Transportation Life Cycle business process | | |
| Experience with Balsamiq Wireframes | | |
| Experience with Power BI and Power Applications | | |
| Experience working in ServiceNow | | |
| Experience working with Microsoft Copilot agents | | |