Fulfillment Operations Specialist

Job#: 3044239

Job Description:
Fulfillment Operations Specialist

Location: Remote

Pay: $21/hr - weekly pay on W2

Role Overview

Fulfillment Operations Specialists provide administrative support for the New Plan and Renewal Benefits Onboarding journey, acting as a liaison between health insurance carrier partners and customer-facing teams. This role involves working directly with carrier partners to ensure all documentation is accurate for enrolling, renewing, or adjusting customer health insurance benefits. Specialists are responsible for meeting internal service level agreements to provide timely assistance and meet underwriting requirements. In this role, you will navigate carrier portals and internal systems to quickly and accurately pull necessary information, fill out appropriate forms, and communicate directly with carrier representatives.

Key Responsibilities

• Intake customer health insurance selections for renewals and new plans, and work directly with the health insurance carrier to input necessary documentation and information to meet application requirements.
• Efficiently and accurately process health insurance selections on behalf of customers, handling both the submission and approval of carrier orders.
• Review eligibility requirements of our health insurance carrier partners to ensure our customers meet the necessary requirements.
• Partner cross-functionally with customer-facing teams and licensed benefits advisors to deliver health insurance benefit requests in full, accurately, and on time.
• Respond to follow-up requests from both carrier partners and customer-facing teams when additional information is needed or changes must be made.
• Provide internal and external partners with excellent customer service by proactively ensuring all necessary information is managed quickly and accurately.
• Maintain high-quality standards by following necessary processes to meet carrier requirements.
• Escalate and provide feedback on suggestions for change or enhancements that would increase efficiency and accuracy.
• Provide expertise in healthcare and benefits enrollment via written and verbal communication.
• Drive engagement within your team and seek ways to improve collaboration, communication, and relationships in partnership with your direct manager.

Required Qualifications

Experience: 6 months+ of work experience.

Technical Skills:

• Experience with Google Workspace (Gmail, Docs, & Sheets) or Office Suite.
• Expereince with Macbook/Apple products
• Familiar with data entry and external company contact interaction.
• Skilled in problem-solving, dealing with ambiguity, and cross-team communication.

Additional Skills:

• Excel in a metrics-based operational position where numbers matter and data drives customer success and experience.
• Self-motivated and comfortable working collaboratively and autonomously.
• Ability to work throughout seasonal peaks.
• Experience processing administrative work to meet inventory demands and deadlines.

Preferred Qualifications

• Healthcare, health insurance, or employee benefits experience.
• Exposure to finance or start-up environments.
• Experience with Salesforce.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at or . Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.