Production Support L3
TechTalent Solutions LLC
Dice Job Match Score™
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Job Details
Skills
- Major Incident Management
- Led P1/P2 bridges
- RCA & Problem Management
- production troubleshooting
Summary
Job Title: Production Support Level 3 / Support & Operations Engineer
Location: Blue Ash, OH Onsite
Duration: Contract
Job Summary:
Seeking a motivated Level 3 Application Support / Site Reliability Engineer to support Next Generation Point of Sale (NGPOS) platform. This is primarily a software/systems support and incident management role, not a hardware or pure development position.
Top Requirements:
Strong Major Incident Management experience must have led P1/P2 bridges or war rooms.
Strong RCA & Problem Management skills using 5-Whys, Fishbone, timeline analysis, and corrective action tracking.
Hands-on production troubleshooting across cloud, on-prem, application, and POS/store environments.
Experience with monitoring/logging tools such as Dynatrace, Splunk, Grafana, or similar.
Experience with Windows or Linux systems; scripting with PowerShell, Shell, or Python is a plus.
Exposure to Java, SQL/NoSQL, ServiceNow, Jira, or Confluence is preferred.
Strong communication and ability to work with development, infrastructure, and business teams.
Willingness to participate in 24x7 on-call rotation and occasional off-hours support.
Willingness to travel approximately every 4 weeks for store/go-live support.
Must be comfortable working onsite 5 days/week in Blue Ash, OH. Relocation candidates are welcome and may start remotely while relocating within 1 month.
Note: Pure DevOps/CI-CD profiles with no hands-on incident response experience and candidates unwilling to support on-call/off-hours will not be considered.
- Dice Id: 91170798
- Position Id: 9094421
- Posted 13 hours ago
Company Info
About TechTalent Solutions LLC
TechTalent Solutions LLC is a leading provider of end-to-end IT Services to clients globally. We use a client-centric engagement model that combines local on-site and off-site resources with the cost, global expertise and quality advantages of off-shore operations. We deliver Business Process Outsourcing and Professional IT Services from office locations in USA.
Mission
To develop Outsource and Co-source for Industries around the globe and yield higher productivity, higher profitability and higher satisfaction for our clients.
Help clients to achieve critical business objectives.
Setting new standard in IT Project Delivery & Service.
Transforming lives by collaborating with clients.
Vision
Our vision is to accelerate execution of our growth strategy while continuing to build our brand with clients, community and our employees. In every business engagement, we seek the opportunity to build long-lasting, strategic relationships with our client-centric focus that forms the basis for how we, as a company, operate and serve our clients. To be the best global IT delivery company, delivering solution by combining our unparalleled experience and capabilities across all industries, and collaborating with clients.
Joy Das
Hiring Partner | Bridging Clients & Top Tech Talent @ TechTalent Solutions LLC
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