Job Title: Senior Techno-Functional Consultant (SAP OTC | Power BI | Power Platform)
Location: Houston, TX
Monday, Thursday, and Friday in Houston Texas
Travel: Approximately 20% throughout the project (U.S. locations: Houston, TX Detroit, MI and Nashville, TN and Canada: Toronto, ON )
Duration: 12 Months with possible extension
We are seeking a highly skilled and self-directed contractor to support Customer Operations within a fast-paced manufacturing environment. This role will focus on building and delivering solutions that drive efficiency, accuracy, and automation across the Customer Operations Team. This is a senior, execution-focused role requiring independent delivery of end-to-end solutions. This role will focus on building and enhancing a daily execution dashboard that drives team performance, improves visibility into open orders, and enables leadership reporting within the first 90 days. Additionally, within the first 3-6 months, the contractor will be expected to identify, map, and implement automation solutions within the order entry process to improve efficiency, accuracy, and visibility.
Note : The contractor must be comfortable working independently, quickly learning SAP/order data structures, and leveraging both analytics and AI tools to deliver immediate value.
Daily Execution Dashboard
- Design, build, and refine a Power BI daily execution dashboard aligned to frontline needs
- Structure reporting around open orders and delivery driven timelines
- Create intuitive views that drive daily action, not just visibility
- Apply GenAI tools to accelerate dashboard development, enhance data exploration, and generate insights
- Continuously enhance the dashboard based on user feedback and operational needs
Data Analytics & Power BI Development
- Transform SAP, Salesforce, and other data sources into repeatable, scalable reporting solutions
- Develop KPIs such as:
- OTIF (On-Time In Full)
- Order cycle time
- Backlog aging and trends
- Leverage GenAI-enabled analytics to identify trends, anomalies, and root causes
- Ensure reports are accurate, automated, and sustainable
AI & Process Improvement
- Proactively identify opportunities to apply Generative AI and automation to:
- Reduce manual input and reporting
- Improve speed and accuracy of order entry and delivery management
- Generate insights on order delays, backlog, and trends
- Develop practical, business-ready GenAI use cases within Customer Operations
- Support adoption by demonstrating real, operational impact of AI tools
SharePoint Development & Team Enablement
- Build and maintain a centralized SharePoint hub for dashboards, SOPs, and reporting tools
- Use automation and AI-enhanced workflows to improve usability and reduce manual effort
- Ensure content is structured for daily operational use and scalability
- Cross-Functional Collaboration
- Partner with Customer Service, Sales, Pricing Operations, Supply Chain, and IT to gather requirements
- Translate operational challenges into data-driven and AI-supported solutions
- Support leadership with insights that combine analytics + AI-driven interpretation
EDUCATION, EXPERIENCE AND QUALIFICATIONS
- Bachelor's degree in Business, Analytics, Information Systems, Supply Chain, or related field
- 7+ years of hands-on experience in data analytics, business intelligence, or operations reporting
- Proven experience building Power BI dashboards used for daily operational execution
- Strong experience working SAP, Power Platform (Power BI, Power Automate), Salesforce, Sharepoint, Mulesoft and Agentforce
- Order to Cash experience is strongly preferred demonstrated understanding of order entry, pricing, customer master data, delivery, invoicing, and other customer operations processes are critical
- Hands-on experience applying GenAI in a business environment to improve reporting, analysis, or workflows
- Proven ability to work independently and deliver end-to-end solutions
- Must be able to travel within the US and Canada....
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