Dynamics CRM

Job Description:

• Provide technical input regarding feasibility or design for business needs expressed in user stories

• Investigate enterprise and vendor APIs to determine whether they provide the necessary data to support an initiative and identify any modifications that may be necessary

• Define format and mapping of data for interfaces between systems

• Define and document the system requirements of a solution, including the allocation of functionality across the presentation layer and backend services

• Assist the business in determining if and how new systems or system enhancements may improve process flow and business function

• Provide analytical support for the prioritization of features and epics to ensure work focuses on capabilities with maximum value and are aligned with product delivery strategy

• Collaborate with product management team to define Minimum Viable Product (MVP) to achieve company strategic goals

• Provide demos to internal project team, as well as to business stakeholders.

• Participate in project planning, sprint and release planning, daily stand-up meetings (scrums) demos/reviews, retrospectives, backlog refinement meetings, and other Scrum-related meetings.

• Perform application and services tests to research application behavior and/or validate changes

• Recommend opportunities to improve efficiency and effectiveness

• Utilize system documentation, database information, application logs and scenario testing to determine root cause of system issues

• Recognize and advocate for adherence to system solutions that are maintainable, efficient, and extensible

• Assist and mentor less experienced peers

Have in-depth understanding or working knowledge of the following:

• Services-Oriented Architecture

• System to system integrations via internal and vendor APIs

• Configuration Management

• Error Handling

• XML and JSON Data Structures

• In addition familiarity with native mobile applications, responsive web applications and internal Customer Service Representative facing applications interfacing with cloud native microservices is a plus

Additional Qualifications/Experience:

• Ability to write SQL queries

• Problem solving skill   Work well under pressure and challenges, team-player, good listener, analytical, creative, approachable, etc.

• Excellent verbal and written communication skills with the ability to partner with various levels of leadership within the organization

• Ability to excel in a fast-paced environment with aggressive timelines that require managing multiple priorities concurrently

• Experience working in Agile methodology

Any of these certifications highly desired:

• PL-100 Dynamics 365 Fundamentals

• PL-200 Power Platform Functional Consultant

• PL-400 Power Platform Developer

• MB-910 Microsoft Dynamics Fundamentals

• MB-210 Dynamics 365 Sales Functional Consultant

• MB-230 Dynamics 365 Customer Service Functional Consultant