Job DescriptionThe Lead Technical Analyst role is responsible for leading the support for software-as-a-service (SaaS) and enterprise-wide applications necessary for the collection, retrieval, accessibility and usage of data for internal department planning and activities. The incumbent will lead the partnership with technical teams to ensure software systems are running efficiently with minimal downtime. The incumbent will be responsible for managing configuration, set up, and updates to the applications, validating that their team has entered data into established tables, fields, and system databases with the highest level of accuracy. The incumbent is an expert in developing custom queries and building reports utilizing query and flexible reporting tools to facilitate business management decisions. The role will provide strategic advice to management concerning changes in applications development, maintenance and system standards to optimize performance and mitigate potential risk with the ability to analyze various metrics to monitor performance and provide insights to management. The incumbent will lead and mentor the team responsible for training users on the applications and setting up user access. They will supervise the collaboration between cross-functional teams and client stakeholders to provide sufficient support for the enterprise-wide applications.
This position is not hybrid/remote and will be located at our Cleveland Headquarters office.Responsibilities- Lead the support for software-as-a-service (SaaS) and enterprise-wide applications by providing guidance on developing and identifying design considerations and business impacts needed for configuration
- Drive quality of data for internal department planning and activities
- Lead configuration, setup, and updating of applications, and provide guidance as needed
- Manage data loading process into established tables, fields, and system databases
- Review and approve governance standards and processes for data input, structures, and storage mechanisms
- Lead the team in building reports and provide strategic insights and recommendations related to business management and staff decisions
- Lead and mentor the team responsible for training users on the applications and setting up user access
- Provide strategic recommendations for changes in applications development, maintenance, and system standards
- Establish and share Enterprise-wide Applications perspective when collaborating with cross-functional technical teams within the organization, to ensure the integration and interoperability of enterprise-wide systems
- Lead and liaise with client stakeholders and external vendors to ensure support for enterprise-wide applications
This position is not eligible for sponsorship for work authorization now or in the future, including conversion to H1-B visa.
Job duties include contact with other employees and access confidential and proprietary information and/or other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's staff, employees, and business relationships.
QualificationsMinimum Requirements- Must be at least 18 years of age
- Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
EducationRequired- Bachelor's degree in Computer Science or Information Technology. In lieu of a degree, at least 9 years of experience in enterprise-wide software support
Preferred- Certifications in ITIL, Microsoft, and/or Oracle
Knowledge and ExperienceRequired- 6-8 years of experience in enterprise-wide software support with in-depth knowledge of software development methodologies
- Extensive knowledge of enterprise-wide applications and software platforms
- Experience managing software-as-a-service (SaaS) and enterprise-wide systems
- Expertise in configuring and setting up various enterprise-wide applications
- Experience applying security designs and principles to technology-based business solutions
- Experience leading teams and overseeing database management and maintenance
- Ability to develop and review complex custom queries using query and reporting tools
- Extensive knowledge of data management best practices and quality control processes
- Excellent analytical and problem-solving skills
- Excellent communication and interpersonal skills and experience collaborating with cross-functional teams and external vendors
Preferred- Experience in PMI, OTC, STP functional areas with strong Oracle Cloud SCM and Finance implementation expertise
- Experience handling large-volume ERP Oracle Cloud data conversions in SCM and/or Finance, including integrations with downstream applications
- Demonstrated success in leading, managing and delivering end-to-end data conversion projects
- Strong ability to interact directly with business users, gather and manage requirements, communicate clearly, and provide status updates to leadership
- Ability to perform backend and frontend data testing and validation using advanced SQL skills
Technical Skills- System Configuration
- Software Development Lifecyle (SDLC) Methodology
- Cloud Technologies & Platforms
- Data Analysis
- Data Modeling
- Data Warehousing & ETL Processes
- Reporting Tools
- Systems Security & Access Control
About UsAt Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in:
Life ... with rewards, benefits and the flexibility to enhance your health and well-being
Career ... with opportunities to learn, develop new skills and grow your contribution
Connection ... with an inclusive team and commitment to our own and broader communities
It's all here for you... let's Create Your
PossibleAt Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute-it matters to us. A general description of benefits offered can be found at Click on "Candidates" to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee.
Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws including with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable.
Sherwin-Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.
As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans.
Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.
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