Sensiple Inc is a New Jersey corporation with over two decades of expertise in technology-driven solutions specialising in Customer Experience, Contact Center Solutions, Digital Transformation, Cloud Computing & Independent Testing.
With an expert team that has enriched experience in executing & developing sustainable IT strategies in Healthcare, Technology, Retail, Logistics, Education, Telecommunications, Government and Media, we help our diverse customers to envision the future.
By developing highly scalable and consistent solutions, our primary goal is to deliver excellence at all levels and delight our customers and drive them to a better future.
We are looking for a Lead Software engineer (Level 2 IT support) opportunity with one of our clients.
Job Description
Job title: Lead Software engineer (Level 2 IT support)
Kentucky, United States
Contract
Skill Cluster: AIMS-IMS-WorkplaceAdmin.
Primary Skill: Java, C++, IMS
Responsibilities
- Provide on-site Level 2 IT support to end users resolving incidents, service requests, and problem tickets assigned to Field Services assignment group
- Troubleshoot and resolve issues related to system hardware, application software, and operating systems. Perform endpoint security remediations as assigned by Security
- Experience in supporting end user and IT devices, such as Windows desktops & laptops, Apple devices (i.e. MacBooks, iPads, etc.), Chromebox, Printers, Scanners, etc.
- Provide hands and feet support for facility infrastructure (network, systems admin, etc.) and on-site event support (i.e. board meetings)
- Coordinate with the central IT Service Desk to ensure adherence to SLAs and maintain high levels of customer satisfaction
- Perform equipment setup for Moves/Adds/Changes (MAC)
- Manage PC refresh and hardware asset lifecycle processes (imaging, configuration, deployment, reclamation), manage IT equipment delivery and IT asset inventory including computers, peripherals, and accessories
- Conduct weekly inventory audits and submit stock report
- Coordinate with vendors for RMAs and troubleshooting of hardware/software issues
Required Skills:
- Education: Associate s or Bachelor s degree in IT, Computer Science, or related field and/or equivalent work experience
- 5+ years experience in IT field services or deskside support
- CompTIA A+ certification
- Understanding of ITIL framework
- Understanding of IT technologies
- Experience managing an Infrastructure or customer-facing support (i.e. Desk-side services)
- Experience working with technology vendors
- Proficient in Microsoft Office tools, including Excel and Powerpoint
- Excellent verbal, written and presentation skills
- Ability to handle multiple tasks and assignments
- Proven ability to thrive in a fast paced, dynamic environment.
Nice to Have Skills
- ITIL v4 certification
- Related infrastructure (network, virtualization) certifications
If you find yourself suitable for this position, kindly send your updated resume and expected hourly rate to ranjitnair at sensiple dot com
Regards
Ranjit Nair | Sensiple Inc.,
7 3 2 2 8 3 0 4 9 9 x 234
ranjitnair at sensiple dot com
555 US Highway 1 S, Ste 330 Iselin, NJ 08830
Sensiple, Inc. is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to gender, race, colour, religion, sex, national origin, veteran or disability status.
Never miss an opportunity! Create an alert based on the job you applied for.
