Technical Support Manager

Dallas, TX, US • Posted 1 day ago • Updated 10 hours ago

Full Time

On-site

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

🔢 Crunching numbers...

Job Details

Skills

Accountability
Issue Resolution
Mentorship
Training And Development
Hardware Installation
Product Development
Service Level
Performance Metrics
Data Integrity
Acceptance Testing
Documentation
Customer Service
Customer Satisfaction
Customer Facing
Knowledge Base
Training
Collaboration
Continuous Improvement
Customer Experience
Scalability
Operational Efficiency
Management Information Systems
Computer Science
Customer Support
Technical Support
Leadership
Communication
Problem Solving
Conflict Resolution
Root Cause Analysis
Management
RFID
IoT
Machine Learning (ML)
Database
Linux

Accountability
Issue Resolution
Mentorship
Training And Development
Hardware Installation
Product Development
Service Level
Performance Metrics
Data Integrity
Acceptance Testing
Documentation
Customer Service
Customer Satisfaction
Customer Facing
Knowledge Base
Training
Collaboration
Continuous Improvement
Customer Experience
Scalability
Operational Efficiency
Management Information Systems
Computer Science
Customer Support
Technical Support
Leadership
Communication
Problem Solving
Conflict Resolution
Root Cause Analysis
Management
RFID
IoT
Machine Learning (ML)
Database
Linux

Summary

Purpose of Role

The Technical Support Manager is responsible for deployment, and ongoing support of Rehrig Pacific's Direct-to-Store Delivery (DSD) technology solutions. This role is accountable for delivering exceptional customer experience by ensuring successful implementations, timely issue resolution, strong service performance, and continuous process improvement. As a trusted technical and business expert, the Technical Support Manager collaborates with customers and internal stakeholders to maximize solution effectiveness and support business growth.

*Must be located in Dallas, TX or Kenosha, WI.

Areas of Accountabilities

Leadership

Coach, mentor, and lead team members and Rehrig Pacific employees in accordance with our Core Values, Mission, and Strategic Vision to build a high performing and customer focused team.
Champion our Diversity, Inclusion, and Belonging initiative, advancing the cause of every family member feeling like they belong.
Leveraging the Learning & Development resources, further the development and growth of team members.
Establish team performance goals, monitor key metrics, and drive achievement of department objectives.

Implementation

Manage implementation schedule, monitor progress, risks, and resource requirements to ensure successful customer deployments.

Provide guidance to customers and the team on implementation setup and establish best practices for software and hardware configuration.
Liaison with customer and IT resources to ensure APIs are established according to specifications.
Work collaboratively with New Product Development (NPD) and Integrated Solutions (IS) to transition new technology solutions to commercialization.

Technical Support

Establish, monitor, and improve service level agreements (SLAs), support performance metrics, and customer response objectives.
Develop data integrity processes for machine learning models and coordinate software user acceptance testing efforts.
Develop and refine necessary documentation (implementation questionnaires, checklists, internal installation, and training guides).
Partner with NPD and Operations to resolve complex technical issues and improve solution performance.

Customer Service

Monitor customer satisfaction and proactively address service concerns to promote long-term customer success and retention.
Support the development and maintenance of customer-facing knowledge base content, training materials, and self-service resources.
Collaborate with customers to facilitate feedback on software releases/enhancements and contribute to content needed for customer self-service.

Continuous Improvement

Lead continuous improvement and standardization efforts across implementation and support to improve team effectiveness, customer experience, scalability, and operational efficiency.

Knowledge, Skills, and Experience

Bachelor's degree in Engineering, MIS, Computer Science, or a related technical field.
5+ years of experience in customer support, technical support, implementation, or a related technology function.
3+ years of experience managing technical or support professionals.
Strong leadership, communication, problem-solving, and root-cause-analysis skills.
Experience managing multiple projects, priorities, and resource requirements simultaneously.
Working knowledge of enterprise technology solutions, including RFID, IoT, software applications, APIs/integrations, Machine learning models, databases, and Linux-based environments.
Ability and willingness to travel up to 30%.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: RTX1c4480
Position Id: 9ed495c9f63c98ad0d2899a1ec7acb44
Posted 1 day ago

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Plano, Texas

•

Today

Our Mission At Palo Alto Networks , we're united by a shared mission-to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you're ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you're in the right place. Who We Are In order to be the cybersecurity partner of choice, w

Full-time

USD 103,400.00 - 167,200.00 per year

Senior Technical Support Manager - Envysion (Hybrid)

Remote or Allen, Texas

•

Today

Company Overview At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that's critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer

Full-time

USD 105,000.00 - 115,000.00 per year

ICT Support Technician-Lewisville,TX

Remote or Lewisville, Texas

•

Today

Desktop Support Technician in Lewisville, TX (5 days Onsite) Our client is seeking an Desktop Support Technician to join their Service Delivery environment in Lewisville, TX. This role focuses on supporting technical and maintenance activities, installing and monitoring technology solutions, and ensuring services meet both user requirements and business needs. The ideal candidate will be a customer-focused technical professional who can work effectively with engineers, project managers, facilit

Easy Apply

Contract

Technical Support Specialist

Lucas, Texas

•

Today

Technical Support Specialist- Contract - $24-34 per HRDescriptionJoin a dynamic team providing remote support to critical sectors. This onsite contract role involves troubleshooting, incident management, and customer support. The position requires a strong technical background and the ability to communicate complex concepts effectively. You will work closely with engineering and product teams to enhance service quality and drive improvements. The role supports 24/7 operations, with shifts based

Easy Apply

Third Party, Contract

$24 - $34

Search all similar jobs

More jobs at Rehrig Pacific Company in Dallas, TX

Technical Support Manager

Dice Job Match Score™

Job Details

Skills

Summary

Similar Jobs