Tier 2 Support

Tier 2 Support Technician

Location: On-site
Duration: 6-9 Month Contract
Experience Level: Intermediate

Position Overview

We are seeking a Tier 2 Support Technician to support our central fulfillment facility during a period of internal transformation. This is a contract role (6-9 months) ideal for a trainable, hands-on technician who can provide reliable "smart hands" support while internal teams transition into new roles.
This position will play a critical role in ensuring uninterrupted technical support for production operations, particularly through the busy holiday season.

Key Responsibilities

• Provide Tier 2 technical support within a high-volume fulfillment environment
• Support and troubleshoot access systems, laser printers, and thermal printers
• Perform basic desktop and help desk support as needed
• Act as on-site "smart hands" support for technical teams
• Diagnose, validate, and resolve hardware and system issues
• Interpret and follow complex technical plans and documentation
• Make sound technical decisions within defined procedures
• Deliver strong customer service support to internal stakeholders

Role Longevity

The expected duration is 6-9 months due to planned technology changes and automation of printer and tablet setup processes that may eventually eliminate the need for this role. If technology adoption is delayed, there is potential for the assignment to be extended.

Required Skills

• Technical Support
• Help Desk Support
• Desktop Support
• Customer Service
• Hardware Troubleshooting

Preferred Qualifications

• Experience diagnosing and validating technical issues
• Ability to interpret and execute complex technical plans
• Strong technical decision-making skills
• Comfortable working in a production or fulfillment environment
• Hands-on, adaptable, and eager to learn

Job Type & Location
This is a Contract position based out of Omaha, NE.
Pay and Benefits
The pay range for this position is $20.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Omaha,NE.
Application Deadline
This position is anticipated to close on May 11, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.