Benefits Eligibility & Enrollment Analyst

job summary:

Applicants must already be local to the Madison area. This position will be mostly remote. During the first six months of employment, the selected candidate will be required to work onsite every Wednesday to support onboarding, training, and integration with the team. After the initial six-month period, the position will require onsite attendance on the 1st and 3rd Wednesdays of the month, as well as for board meetings, onsite trainings or other required in-person meetings or business needs.

location: Madison, Wisconsin

job type: Contract

salary: $25 - 30 per hour

work hours: 8am to 5pm

education: Bachelors



responsibilities:

• Support program managers and case managers in addressing vendor queries related to historical member benefits enrollment and eligibility information.
• Support life insurance program manager and Benefits Initiation Section 3 staff in administering life insurance enrollment and eligibility, handling escalated eligibility and enrollment questions resulting from discrepancies between My Insurance Benefits system, Securian Financial billing system, and employer records.
• Support the Life Insurance Premium Waiver interim process.
• Assist in the development and documentation of new procedures related to eligibility and enrollment administration for the life insurance program.
• Conduct the life insurance salary audit, verifying consistency between employer reported salary information and current on file information; work with case managers to resolve errors.
• Support the vendor file discrepancy process following MIBs implementation-reviewing error reports returned from Benefitfocus, determining updates needed in system, from employers, or by plans.
• Conduct full-file comparisons and data reconciliation activities between vendor, employer, and systems to identify discrepancies and ensure data integrity.
• Research, analyze, and troubleshoot eligibility and enrollment discrepancies, coordinating with technical staff, vendors, and business teams to identify root causes and implement corrective actions.
• Assist with monitoring and resolving vendor file transmission issues, including 834 file processing and SFTP connectivity concerns.
• Support testing and validation activities related to eligibility, enrollment, and vendor file changes or system updates.

qualifications:

Qualified applicants will have a minimum of three (3) years of professional experience in each of the following areas:

- Benefits administration, eligibility and enrollment operations, insurance operations, or a closely related field, including interpretation and application of statutes, administrative code, policies, procedures, and business rules.

- Data analysis, reconciliation, and validation across files, reports, and systems to identify discrepancies, inconsistencies, and trends, including use of Microsoft Excel for comparison and analysis.

- Research and resolution of eligibility, enrollment, billing, or vendor file discrepancies, including root cause identification, corrective action coordination, and documentation of findings and outcomes.

- Serving as a liaison between internal staff, technical teams, vendors, and stakeholders to communicate issues, exchange information, and support resolution of complex eligibility and enrollment issues.

Nice to Have Skills:

- Advanced Microsoft Excel skills, including use of formulas, pivot tables, lookup functions, filtering, and sorting to analyze and compare large or complex data sets.

- Experience performing data reconciliation and file comparison across multiple systems to identify discrepancies and support data integrity and issue resolution.

- Knowledge of eligibility, enrollment, and benefits administration processes, including understanding of data exchange between employers, vendors, and internal systems.

- Strong analytical and problem-solving skills, including ability to investigate data issues, identify root causes, and support resolution in collaboration with technical and business partners.

- Strong communication, organization, and documentation skills, including ability to clearly convey complex information, manage multiple priorities, and document findings and resolutions.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.