Deputy Director, IT Infrastructure and Security

Company Description

Job Description

Must be permanent in the Computer Systems Manager title.

About TRS

Since 1917, the Teachers' Retirement System of the City of New York (TRS) has been securing better futures for NYC educators. With a pension fund valued at approximately $123 billion, TRS serves over 274,000 members, providing them with retirement, disability, and death benefit services.

At TRS, we seek dedicated professionals who are passionate about their work and committed to excellence. We pride ourselves on our member-centric culture, focused on delivering outstanding service and support to our members.

Position Summary
The Deputy Director of IT Infrastructure & Security provides strategic and operational leadership for enterprise infrastructure, cloud platforms, and cybersecurity operations. Reporting to the Chief Technology Officer, this role ensuring reliability, scalability, and security of mission-critical systems supporting TRS's mission to serve NYC educators and safeguard member data.

The Deputy Director leads a team of infrastructure and security professionals, oversees hybrid cloud and on-premises environments, and drives modernization initiatives aligned with organizational growth and risk management objectives.

Key Responsibilities:

Strategic Leadership
- Develop and execute a 3-year enterprise infrastructure and cloud strategy
- Align technology initiatives with business objectives and risk posture
- Define and monitor KPIs related to availability, performance, cost efficiency, and security
- Evaluate emerging technologies and recommend modernization initiatives

Infrastructure & Operations
- Oversee 24x7 enterprise infrastructure operations (cloud and on-prem)
- Ensure high availability, disaster recovery readiness, and business continuity
- Lead infrastructure design across compute, storage, networking, virtualization, and cloud
- Drive proactive capacity planning and performance optimization

Cybersecurity & Compliance
- Integrate security-by-design principles across all infrastructure initiatives
- Oversee MSSP partnerships and security operations
- Lead vulnerability management, incident response, and risk mitigation efforts
- Ensure compliance with regulatory, audit, and internal control frameworks

Leadership & Vendor Management
- Lead and develop high-performing infrastructure and security teams
- Manage vendor relationships, contracts, and SLA performance
- Serve as executive escalation point for critical incidents

What You Bring:

Experience
- 10+ years in IT infrastructure with progressive leadership responsibility
- 5+ years leading infrastructure and/or security teams
- Experience managing hybrid cloud environments (AWS and/or Azure)
- Experience with enterprise architecture and modernization planning
- Demonstrated leadership in 24x7 operational environments
- Experience managing vendors and MSSP relationships

Certifications (Required)
- Required: CISSP (Certified Information Systems Security Professional)
- Required: ITIL Foundation
- Preferred (one or more of the following):
o CRISC (Certified in Risk and Information Systems Control)
o C/CISO (Certified Chief Information Security Officer)
o CCNA or CCNP (Cisco networking)
o Microsoft certifications (MCSE, Azure Administrator, Azure Solutions Architect)
o AWS Certifications (Solutions Architect, SysOps Administrator)

Technical Skills
- Infrastructure: Windows Server, Active Directory, DNS, DHCP, IIS, Group Policy, virtualization
- Networking: LAN/WAN design, routing/switching, firewalls, load balancing
- Cloud Platforms: AWS (EC2, S3, VPC, IAM, CloudWatch), Azure (VMs, Storage, Active Directory)
- Security Tools: SIEM, vulnerability scanners, endpoint protection, intrusion detection/prevention systems, EDR.
- Monitoring: Site24x7, or similar infrastructure monitoring platforms

Leadership Competencies
- Strategic thinker with strong business alignment
- Executive-level communication skills
- Strong decision-making and risk management capabilities
- Ability to lead through transformation and change

Must be permanent in the Computer Systems Manager title.

COMPUTER SYSTEMS MANAGER - 10050

Qualifications

1. A master's degree in computer science from an accredited college or university and three (3) years of progressively more responsible, full-time, satisfactory experience in Information Technology (IT) including applications development, systems development, data communications and networking, database administration, data processing, or user services. At least eighteen (18) months of this experience must have been in an administrative, managerial or executive capacity in the areas of applications development, systems development, data communications and networking, database administration, data processing or in the supervision of staff performing these duties; or

2. A baccalaureate degree from an accredited college or university and four (4) years of progressively more responsible, full-time, satisfactory experience as described in "1" above; or

3. A four-year high school diploma or its educational equivalent, and six (6) years of progressively more responsible, full-time, satisfactory experience as described in "1" above; or

4. A satisfactory combination of education and experience equivalent to "1", "2" or "3" above. However, all candidates must have at least a four-year high school diploma or its educational equivalent and must possess at least three (3) years of experience as described in "1" above, including the eighteen (18) months of administrative, managerial, executive or supervisory experience as described in "1" above.

In the absence of a baccalaureate degree, undergraduate credits may be substituted for a maximum of two (2) years of the required experience in IT on the basis of 30 semester credits for six (6) months of the required experience. Graduate credits in computer science may be substituted for a maximum of one (1) year of the required experience in IT on the basis of 30 graduate semester credits in computer science for one (1) year of the required IT experience. However, undergraduate and/or graduate credits may not be substituted for the eighteen (18) months of experience in an administrative, managerial, executive, or supervisory capacity as described in "1" above.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.