Systems Engineer II
Location: Tampa, Sarasota, Palm Beach, or Ft Myers
Compensation: $70,000 Base Salary
About the Opportunity
A growing managed services organization is seeking a Systems Engineer II to support a diverse client base across Florida. This role is ideal for a mid-level IT professional who enjoys working across multiple customer environments and technologies, including servers, networking, virtualization, security, and end-user support.
The Systems Engineer II will work closely with clients and fellow engineers to resolve technical issues, maintain infrastructure, and contribute to a high-performing support team. This position also offers the opportunity to help mentor and develop less experienced engineers.
Key Responsibilities
- Manage and resolve service desk tickets while maintaining excellent client communication
- Support Windows-based server environments and Active Directory infrastructure
- Administer DNS, DHCP, Group Policy, user permissions, and directory services
- Troubleshoot desktop, server, networking, and application issues across multiple client environments
- Monitor and maintain backups, endpoint protection, patch management, and network health
- Configure and support routers, switches, firewalls, VPNs, and other network components
- Assist with virtualization management, including virtual machine creation, snapshots, cloning, and storage administration
- Review logs, investigate system alerts, and proactively address potential issues
- Coordinate with third-party vendors to resolve infrastructure and application problems
- Create and maintain technical documentation, diagrams, and operational procedures
- Support both Windows and macOS end users
- Configure desktops, peripherals, printers, and related hardware
- Participate in an after-hours on-call rotation on a limited basis
Qualifications
Required
- 2+ years of experience in a Systems Engineer, Infrastructure Engineer, or comparable IT support role
- Network+ certification or equivalent technical certification
- Experience supporting Windows Server environments
- Working knowledge of Active Directory, DNS, DHCP, Group Policy, and user administration
- Experience supporting both Windows and macOS endpoints
- Strong understanding of TCP/IP networking, VPNs, VLANs, routing, and switching
- Ability to work independently while effectively managing support tickets and priorities
- Experience mentoring, training, or assisting junior technical team members
- Strong troubleshooting and documentation skills
Preferred
- Experience in a Managed Service Provider (MSP) environment
- Exposure to firewall platforms such as SonicWall, Cisco, Fortinet, or WatchGuard
- Experience with virtualization technologies and virtual machine administration
- Knowledge of backup solutions, endpoint security tools, and patch management processes
- Experience with Windows scripting, imaging, or automation tools
What You'll Gain
- Exposure to a wide variety of client environments and technologies
- Opportunities to mentor and help develop other engineers
- A collaborative technical team environment
- Career growth with an expanding organization
- Remote flexibility within Florida
- Limited after-hours support responsibilities through a periodic rotation schedule
By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions.
