Tier 3 Engineer – Remote

Job Description: Tier 3 Engineer – Remote

Tier 3 Engineer job responsibilities include:

• Resolving service-impacting events/incidents.
• Escalating incidents to Operations Management/Directors.
• Engaging support of the CSIRT (Computer Security Incident Response Team) when necessary.
• Monitor ongoing operations and IT service infrastructure performance with applications set to anticipate IT service problems.
• Teach and Mentor the Tier 2 Network Engineers
• Act as subject matter expert as needed.
• Interpret console messages and perform required actions.
• Perform IT service problem isolation and determination.
• Respond to problems that are escalated by Service Desk Tier 1 and Tier 2 Engineers.
• Initiate corrective action within scope of knowledge and authority.
• Assist with network troubleshooting.
• Develop network capacity plans.
• Implement network bypass/recovery/backup procedures as required.
• Maintain knowledge of technology used, as well as new technologies that may be used in the future.
• Create criteria for acceptance of IT services and/or managed elements, for proactive monitoring and management.
• Validation of new IT services and/or managed elements in the IT environment.
• Acceptance/ coordination of new IT services and/or managed elements in the IT infrastructure.
• Use network diagnostic tools.
• Use and provide input to database(s) for problem and inventory control.
• Perform testing and maintenance activities as required.
• Serve as the customer interface for scheduling network changes, and the coordination of the Change Management process with the customer.

 Qualifications:

• Bachelor’s degree or equivalent work experience.
• Senior level Data Center infrastructure resource that requires 5 to 7 years’ experience in a similar role. The candidate will need Data Center expertise (particularly in Cisco Nexus platforms).
• Minimum of three (3) years’ experience with network administration tools, software, operating systems, and hardware components.
• A minimum of three (3) to five (5) years in providing OS server administration on Windows, UNIX, or LINUX with significant exposure in internetworking technologies.
• VMware Certification:  VCP6+-DCV or VCP6+-CMA
• Must have Arista or Arista CVP network experience, as well as Cisco experience.
• Possess heavy knowledge/ experience with BGP, Routing and Switching
• Python and Ansible would be considered
• Cisco CCIE DC or equivalent experience