Description
We are looking for a Help Desk/Desktop Support Analyst to join our team in Grand Rapids, Michigan. This is a contract-to-permanent position, offering an excellent opportunity to contribute to technical support operations while advancing your career. In this role, you will provide front-line assistance to users, ensuring smooth functionality of hardware, software, and system access.
Responsibilities:
Provide Tier 1 support for hardware, software, and user inquiries, resolving issues efficiently and escalating complex problems when necessary.
Manage and troubleshoot user accounts and permissions within Active Directory.
Configure and maintain Windows 10/11 operating systems and associated applications.
Monitor and respond to incoming service desk tickets, ensuring timely resolution and user satisfaction.
Clearly explain technical solutions to non-technical users to facilitate understanding and resolution.
Oversee daily help desk operations, including triaging and routing support requests.
Follow up with users to confirm that issues have been resolved to their satisfaction.
Maintain up-to-date knowledge of system functionality, navigation, and processes.
Perform additional technical support duties as assigned, ensuring the overall reliability of IT services.
Requirements
Proficiency with Active Directory for user account and security management.
Strong knowledge of Windows 10 operating systems and basic troubleshooting techniques.
Experience handling service desk tickets and providing Tier 1 technical support.
Ability to communicate technical concepts effectively to non-technical users.
Familiarity with configuring and maintaining Microsoft Windows environments.
Strong organizational and problem-solving skills.
Commitment to delivering exceptional user support and satisfaction.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: rhalfint
- Position Id: 02220-0013416512
- Posted 3 hours ago
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