Role : Principal Software Engineer( Ruby on Rails and Java)
Location : Remote
Type : Full-Time
ESSENTIAL DUTIES AND RESPONSIBILITIES
You will focus on improving system reliability by diagnosing complex production issues and driving systemic fixes across the platform:
- Lead complex production triage and incident response across APIs, payment flows, distributed services, infrastructure, and data layers
- Debug real-world issues involving transaction lifecycles, integrations, and system dependencies
- Partner with engineering to turn incidents into permanent fixes, not recurring problems
- Improve platform reliability through code changes, automation, observability, and better system design
Build and enhance:
- Monitoring and alerting strategies
- Runbooks and diagnostic workflows
- Operational tooling and automation
- Work across a mixed stack including Ruby (Rails), Java, AWS, APIs, and data systems
- Help teams design systems that are observable, debuggable, and resilient from day one
- Mentor engineers and influence best practices across engineering, SRE, and operations
MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED
- 8+ years in software engineering, SRE, production engineering, or building and operating distributed systems
- Strong experience debugging production issues end-to-end (code → infra → data → dependencies)
Experience with:
- Ruby (Rails) and/or Java services
- AWS and cloud-native environments
- APIs, microservices, and distributed systems troubleshooting
- SQL and data-level investigation
- Hands-on experience with observability tools (Splunk, Datadog, New Relic, etc.)
- Deep understanding of:
- System behavior in production
- Fault isolation
- Performance and resiliency patterns
- Ability to operate calmly and effectively during incidents and escalations
- Strong communication skills—comfortable explaining complex issues to technical and non-technical stakeholders
- Experience in payments, fintech, or regulated environments is strongly preferred
- Bachelor’s degree in Computer Science, Engineering, or equivalent experience
Tekshapers is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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