Senior Manager, Data Strategy and Insights (Amex Digital Labs)

Job Description

About American Express Digital Labs

American Express Digital Labs catalyzes digital innovation across the enterprise by originating, incubating, and scaling products and platforms that matter to our customers' digital lives. We combine creativity, customer centricity, and technical excellence to reimagine how Card Members experience payments and membership in a digital world.

As a fast-moving, entrepreneurial team, we partner with leading technology companies and strategic partners to bring differentiated digital payment solutions and engaging membership experiences to market.

Role Overview

The Senior Manager, Data Strategy and Insights in Amex Digital Labs will play an integral part in driving continued growth, collaboration, and innovation across our entire product portfolio. This role will sit on the broader Cross Product Strategy & Operations team within Labs whose mission is to foster a culture of product excellence by focusing on cross-functional areas that drive efficiency, consistency, and strategic decision making across the Labs product portfolio. You will be responsible for data analysis, product insights, monitoring standards, and data migration.

Responsibilities

How will you make an impact in this role?

• Design and implement a robust data and insights strategy to support product decision-making; define key performance indicators (KPIs), build scalable analytics frameworks, and incorporate stakeholder feedback to drive continuous improvement and monitor product health across releases
• Collaborate closely with engineering teams to identify and evaluate technical solutions, assess trade-offs, and ensure timely delivery of high-impact product features and capabilities
• Act as a strategic analytics partner to Product Managers, proactively identifying business needs, translating them into data-driven solutions, and communicating insights, risks, and roadmap implications to cross-functional teams and executive stakeholders
• Bring data to life through compelling storytelling and visualization, using creative formats and tailored presentations to clearly demonstrate the value, impact, and opportunities uncovered through analytics - ensuring stakeholders not only understand the data but are inspired to act on it
• Support Lumi data migration efforts, ensuring data quality and integrity are maintained throughout the process and enabling smooth integration into analytics and reporting workflows

Qualifications

Minimum Qualifications:

• Skilled at analyzing complex datasets and translating findings into clear, actionable insights; skilled in crafting compelling narratives that influence decision-makers through strong written and verbal communication
• Natural relationship builder who excels at aligning cross-functional teams around shared goals, fostering collaboration, and ensuring stakeholders are brought along throughout the product lifecycle
• Thrives in fast-paced environments, demonstrating agility in shifting priorities, navigating ambiguity, and maintaining focus on high-impact outcomes
• Excellent communication skills with ability to engage, influence, and inspire partners to drive collaboration and alignment
• Great team player who is naturally curious about how things work, flexible, and comfortable with ambiguity
• Actively seeks and integrates feedback from diverse stakeholders, demonstrating a commitment to continuous improvement and inclusive decision-making.
• Proactive, solutions-oriented mindset and willing to roll up their sleeves and jump in
• Minimum 3-5 years of experience in product development or product operations
• Experience in working with technical and product development teams and knowledge of data tools such as Power BI, Adobe, etc. is a plus

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

About Us

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About the Team

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.