MS Dynamics CRM 365 Sales

MS Dynamics CRM 365 Sales

Location: Florham Park, NJ, 07932

Contract to Hire

5 days onsite at Florham Park, NJ, In-person interview

Responsibilities:

• Act as a Dynamics 365 Subject Matter Expert (SME) for the Sales and Customer Service modules, supporting configuration, enhancement, and ongoing operation of the CRM platform.
• Configure and maintain Dynamics 365 components, including entities, forms, fields, workflows, business rules, views, dashboards, SLAs, queues, and security roles.
• Work directly with non-technical business users to gather, document, and clarify requirements, translating them into effective CRM configurations.
• Prioritize out-of-the-box functionality and minor customizations to meet business needs.
• Support the day-to-day administration, monitoring, and maintenance of the Dynamics 365 environment.
• Prototype and demonstrate configured solutions to users to validate requirements and improve adoption.
• Provide ongoing technical support, troubleshooting, and user training.
• Assist with data imports, exports, and minor data migration activities as needed.
• Perform quality assurance and testing to ensure configurations meet end-user requirements.
• Collaborate with business analysts, project managers, and technical staff to support incremental CRM improvements.
• Assist with planning, scheduling, and deploying new features, enhancements, and configuration updates.

Qualifications / Skill Set:

• Bachelor's Degree (or equivalent experience)
• 7+ years of experience in the IT industry
• 3+ years of hands-on experience with Microsoft Dynamics 365 CRM, specifically:
• Sales Module
• Customer Service Module
• Strong experience with Dynamics 365 configuration and customization, including workflows, business rules, security, and UI components
• Experience translating business requirements into CRM solutions
• Familiarity with JavaScript, C#, .NET, and web services (for minor customizations, not heavy development)
• Working knowledge of Dynamics 365 APIs and SDKs
• Experience with SQL, data imports/exports, and basic data migration techniques
• Understanding of CRM data modelling and user experience best practices
• Familiarity with the Microsoft Power Platform (Power Automate, Power Apps, Power BI