At MindSource, we’re passionate about helping our clients improve patients’ lives and build healthier communities. We value inclusivity, integrity, and creativity as they tackle complex health challenges and drive meaningful change. This Principal Experience Designer position is a contract position based in South San Francisco, CA. The pay range is $62.20 to $103.
The Digital Experience team is shaping how we connect with patients and customers through human-centered design, digital innovation, AI-enabled engagement, end-to-end content management, and omnichannel operations—creating seamless, personalized, and compliant experiences. In partnership with key stakeholders across Marketing, Customer Engagement, Medical Affairs, Public Affairs & Access (CMG), this team is accountable for:
- Defining and operationalizing omnichannel engagement strategies and experiences
- Accelerating development of digital solutions that improve the patient/customer journey
- Delivering consistent, meaningful experiences with compliance at the forefront
Job Summary
This role drives strategy and delivery for the Customer Experience (CX) Suite, ensuring UX/UI and CX design capabilities accelerate business impact. You’ll serve as a key individual contributor and subject matter expert, helping shape digital products and mentoring junior designers.
Key Responsibilities
- Set the experience design vision and standards aligned to business priorities and industry trends
- Partner with senior leaders to align stakeholder needs, technical feasibility, and process improvements
- Lead innovation workstreams and experimentation to advance product features
- Define target users, translate research into priorities, and set clear performance objectives
- Own key design initiatives tied to planning, execution, milestones, adoption, and engagement outcomes
- Communicate and champion the value of UX/UI and CX design across the enterprise
- Drive prioritization, stakeholder management, and roadmap alignment across teams
- Collaborate with Informatics and Product partners to ensure business value and system performance
- Support business cases, funding needs, and requirements for product usage and system health
- Ensure compliance with applicable laws, regulations, and company policies
People
Who You Are
Minimum Qualifications
- Bachelor’s degree in a related field
- 10+ years of experience, including 7+ years in UX/product/experience design
- Proven ability to own product vision, roadmaps, execution, and impact measurement
- Strong cross-functional stakeholder leadership and communication skills
- Experience in agile environments and partnering with Legal/Compliance/Privacy
- Innovative, adaptable, and strategic—comfortable navigating ambiguity
Preferred Qualifications
- Advanced degree (or equivalent experience)
- Experience in healthcare/pharma or highly regulated industries
- Success leading complex, cross-functional initiatives
- Experience with workflow/automation tools, compliance frameworks, and design systems
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