Genesis10 is currently seeking a Technical Support Analyst - Onsite position with a Global Manufacturing Company located in Fort Worth, TX. This is a 12+ month contract opportunity.
Compensation: Up to $48.00 per hour, W2, based on qualifications Position Overview: This role is responsible for performing IT support activities and resolving issues in a timely manner. The successful candidate will provide first and second level support for all technology-related issues, including installing, diagnosing, repairing, maintaining, and upgrading hardware and software to ensure optimal workstation performance.
Key Responsibilities: - Identify and deliver computer hardware, software and miscellaneous services meeting defined Service Level Agreements (SLAs)
- Accurately document instances of hardware failure, repair, installation, and removal in the Service Desk Knowledge base system
- Perform tasks related to client support in acquisitions integrations
- Administer and support current Anti-virus and SCCM implementations to ensure the security of client systems
- Maintain the Configuration Management Data Base (CMDB) within the Service Desk system ensuring accurate IT inventory documentation
- Perform application compatibility and load testing to ensure the stability and performance of workstation images
- Create, test and maintain client application distribution procedures
- Perform activities related to the operations and monitoring of the IT environment
- Monitor desktops for patching and anti-virus compliancy
- Obtain approval and purchase hardware and software as required or requested
- Provide rotational on-call and after-hours support
Primary Requirements: - Bachelors or Technical degree (2 or 4-years) in a relevant discipline or equivalent combination of education, certification, and experience
- Minimum of 2+ years of experience in a technical support role
- Hands-on hardware troubleshooting experience
- Excellent technical knowledge of computer hardware
- Working technical knowledge of current network protocols, operating systems, and standards
- Able to read and understand technical manuals, standard operating procedures, and OEM guides
- Experience in conducting research into PC issues and products as required
- Experience in operating tools, components, and peripheral accessories
- Ability to effectively prioritize and execute tasks in a high-pressure environment
- Excellent verbal and written communication skills
- Analytical and reasoning ability for solving problems and good judgment for complex decision-making
Only candidates available and ready to work directly as Genesis10 employees will be considered for this position. If you have the described qualifications and are interested in this exciting opportunity, please apply! Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.
For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10: - Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years
- The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years
- Access to an experienced, caring recruiting team (more than 7 years of experience, on average)
- Behavioral Health Platform
- Medical, Dental, Vision
- Health Savings Account
- Voluntary Hospital Indemnity (Critical Illness & Accident)
- Voluntary Term Life Insurance
- 401K
- Sick Pay (for applicable states/municipalities)
- Commuter Benefits (Dallas, NYC, SF, and Illinois)
For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all of our available career opportunities, please visit us at our website.
Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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