Help Desk Support - Columbus, OH (Second Shift)

Kearney & Company is seeking a Junior Help Desk Specialist to provide first-level technical support to customers, with a primary focus on user account provisioning across multiple systems and responding to fundamental "how-to" and access-related inquiries. This role serves as a key point of contact for customers, ensuring timely, accurate, and courteous support while ensuring issues are properly documented, routed, and tracked. The position operates under the oversight of senior help desk person

Job Description 100% - General Support Respond to Help Desk support requests received by phone, email, chat, and walk-in support, ensuring timely and effective service.Create, update, and document service tickets with detailed notes for tracking and resolution in the IT service management system.Assist users with account access, password resets, and common technology issues.Troubleshoot problems related to university technology services and personal devices.Troubleshoot and resolve technical is

Help Desk Manager Req number: R8418 Employment type: Full time Worksite flexibility: Hybrid Who we are CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right-whatever it takes. Our tailor-made solutions create lasting results acr

Help Desk Analyst Req number: R8379 Employment type: Full time Worksite flexibility: Hybrid Who we are CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right-whatever it takes. Our tailor-made solutions create lasting results acr