ETS Change Quality Analyst

Job#: 3053959

Job Description:
ETS Change Quality Analyst

Location: Merrifield, Virginia (Remote)

Role Overview

This position is to ensure standardized methods, controls, and governance requirements are consistently applied throughout the lifecycle of IT changes. You will perform quality assurance reviews, compliance monitoring, risk assessments, and process governance activities. The objective is to verify that production changes are properly documented, authorized, tested, and implemented in accordance with enterprise technology standards.

Key Responsibilities

• Conduct quality assurance reviews of change requests to validate completeness, accuracy, testing evidence, risk assessments, implementation plans, rollback procedures, and required approvals.
• Monitor compliance with Enterprise Change Management standards, procedures, controls, and governance requirements.
• Perform change record inspections and identify non-compliant or high-risk activity requiring remediation or escalation.
• Investigate change process exceptions, policy violations, unauthorized production activity, and control failures.
• Analyze change performance metrics, trends, success rates, policy exceptions, and operational risk indicators.
• Produce compliance reporting, management dashboards, control evidence, and audit documentation.
• Support internal and external audits by gathering evidence, documenting controls, and responding to audit inquiries.
• Validate adherence to regulatory, security, risk management, and operational requirements related to technology changes.
• Identify process improvement opportunities and support automation initiatives that improve change quality and compliance monitoring.
• Assist with the implementation and maintenance of automated controls, compliance metrics, reporting solutions, and governance processes.
• Partner with technical teams, service owners, and product teams to improve change quality and reduce operational risk.
• Participate in governance forums including CAB, TCAB, and compliance reviews as required.

Required Qualifications

Education: A bachelor's degree in Information Technology, Computer Science, Cybersecurity, Business, or a related field, or an equivalent combination of education, training, and experience is required.

Experience: Candidates should have working knowledge of Change Management, ITIL, governance, compliance, risk management, audit practices, and operational controls. Experience is needed in reviewing technical documentation, supporting audit or compliance initiatives within a technology organization, analyzing data for reporting, and working within an enterprise IT organization, preferably in a regulated or financial services environment. Experience with IT engineering, infrastructure, security, operations, and software development teams is also necessary.

Technical Skills: Experience using ServiceNow or similar IT Service Management platforms is required.

Preferred Qualifications

• Experience performing control monitoring, quality assurance reviews, or compliance testing.
• Experience supporting SOX, NCUA, FFIEC, internal audit, risk management, or regulatory compliance activities.
• Experience developing automated reporting, dashboards, or compliance monitoring solutions.
• Familiarity with ServiceNow reporting, workflow automation, and ITSM processes.
• Knowledge of Change Management controls, risk frameworks, and operational governance practices.
• ITIL Foundation, CRISC, CISA, CGRC, GRCP, Security+, or similar certification is preferred.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

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Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

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