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Voice Analyst

Hybrid in Arlington, VA, US • Posted 7 hours ago • Updated 3 hours ago

Contract W2

12 Months

No Travel Required

Hybrid

Depends on Experience

Fitment

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Job Details

Skills

Call Center
Computer Hardware
Interactive Voice Response
Managed Services
Microsoft Power BI
Telecommunications
VoIP

Summary

Job Title - Voice Analyst

Duration - 12+ Months

Hybrid - 2 to 3 day's Onsite

Location - Arlington , VA

Mode of Interview - Video followed by In Person

Responsibilities

Supporting day-to-day operations for the Clients cloud and on-premise voice services
Providing Tier 2 support for issues related to the voice systems and related integrations
Serves as point of facilitation for the Client's managed services provider for triage and
escalations
Coordinating with internal teams (ex. cabling, network, security, endpoint, etc.) for hardware, infrastructure and service issues
Generating operations and analytics reports
Working with help desk, end users and Clients managed services provider
Evaluating new products and services
Leading small projects and upgrades
Providing technical support on larger operational efforts and project implementations
Developing operational documentation
Conducting end user training

Qualifications

Requirement - 7+ years of telecommunications and networking experience with technologies such as PSTN, analog gateways, VoIP, call centers, call queues, auto attendants, IVR, UCaaS, CCaaS, SIP, SBCs, QoS, cloud
Requirement - Direct experience with Teams Phone and Cisco Call Manager
Requirement - Direct experience with Five9 or similar CCaaS product
Preference – Familiarity with PowerBI and PowerShell
Preference - Experience working in Federal, State or local government

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10228827
Position Id: 9112933
Posted 7 hours ago

Contact the job poster

Bhushan Babbar

Recruiter @ Oraapps Inc

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