Apply Now

IT Hardware Manager

Oklahoma City, OK, US • Posted 11 hours ago • Updated 11 hours ago

Full Time

On-site

SAIC

Fitment

Dice Job Match Score™

👤 Reviewing your profile...

Job Details

Skills

Security Clearance
Aviation
IT Service Management
People Management
Computer Hardware
Software Support
Network
Collaboration
Teamwork
Customer Support
Repair
Testing
Corrective And Preventive Action
Presentations
Management
Laptop
Recovery
User Stories
End-user Training
Help Desk
Remote Support
Microsoft Windows
ServiceNow
Issue Tracking
Supervision
Communication
Problem Solving
Conflict Resolution
Information Technology
Systems Engineering
FOCUS

Summary

Job ID: 2612777

Location: Oklahoma City, OK, US

Date Posted: 2026-05-19

Category: Information Technology

Subcategory: Technical Svcs

Schedule: Full-Time

Shift: Day Job

Travel: No

Minimum Clearance Required: None

Clearance Level Must Be Able to Obtain: Public Trust

Potential for Remote Work: ORA_ON_SITE

Description

SAIC is looking for outstanding IT candidates to join our Defense & Civilian Sector in support of the Federal Aviation Administration Integrated Service Center (FAA ISC). SAIC leads the way to provide customer-centric IT Service Management (ITSM) focused on improving service and leveraging processes and strategies with an emphasis on timely IT services and support.

This role is onsite in Oklahoma City, OK

The IT Hardware Manager role includes:

Supervise team of IT professionals who provide hardware and software support for the FAA.
Duties include diagnosing and resolving user reported issues including desktops, laptops, network connectivity, Windows OS issues and much more.
Applicant will coordinate tasks such as preparing end user devices for deployment, installing and configuring equipment, troubleshooting issues, and managing ticket queues.
Excellent interpersonal and communication skills, both oral and written are required for customer interactions.
Strong initiative, teamwork and problem solving skills are also required.

PRIMARY RESPONSIBILITIES:

Supervise a team that performs customer support activities involving the installation, modification, and repair of desktop PC, telephone, and peripheral equipment and systems.
Oversees installation and testing of equipment to ensure proper working order.
Isolates equipment start-up malfunctions and takes corrective action.
May make technical presentations and has a strong knowledge of products.
Represents the company in a management support role and is responsible for customer's satisfaction with equipment and servicing.
Use remote control tools to assist end users when needed
Oversee the build and configuration of PCs and laptops for deployment to users
Loading and configuring end user device software
Create and/or update tickets with details of worked performed to restore service or satisfy customer request in ticket tracking system
Act as Tier II agent when additional subject matter expertise is required, performing analysis and actions at the direction of higher Tiered support agents, as required
Work with the customer, users, and other supporting engineers to effectively analyze user requirements, user stories, and operations concepts and apply IT solutions to identified issues
Act as a technical resource to others to resolve problems, errors, or other related issues
Anticipate customer needs and proactively identifies solutions
Provide feedback and insight to enable development of user training guides and videos

Qualifications

EDUCATION AND EXPERIENCE:

TYPICAL EDUCATION AND EXPERIENCE: Bachelors and 3-5 years of experience, additional experience can be considered in lieu of a degree
Prior Help Desk Support / Desktop Support experience
Windows 10/11 Experience
Experience with the ServiceNow Ticketing system
The ability to work independently with minimal supervision and professionally represent the program
Highly motivated individual willing to learn and apply new concepts, tools, and software
Good verbal and written communication skills, especially with other organizations
Initiative
Good problem solving and troubleshooting skills
Ability to work effectively in a team setting
HDI(certificate(s) relevant to the position) or ability to obtain within 90 days

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10111346
Position Id: 2612777
Posted 11 hours ago

Company Info

About SAIC

SAIC® is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.

We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.

Go to company profile

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

IT Service Desk Analyst

Remote

•

Today

Job ID: 2612569 Location: Remote Work, KY, US Date Posted: 2026-05-19 Category: Information Technology Subcategory: Technical Support Schedule: Full-Time Shift: Day Job Travel: No Minimum Clearance Required: None Clearance Level Must Be Able to Obtain: Public Trust Potential for Remote Work: ORA_REMOTE Description SAIC is hiring an IT Service Desk Analyst to support our Multi-Client Service Desk. Remote role can be worked anywhere within the United States. This role may not be immedi

Full-time

USD 40,000.00 per year

IT Service Desk Analyst

Remote

•

Today

Job ID: 2612569-OTHLOC-021 Location: Remote Work, TN, US Date Posted: 2026-05-19 Category: Information Technology Subcategory: Technical Support Schedule: Full-Time Shift: Day Job Travel: No Minimum Clearance Required: None Clearance Level Must Be Able to Obtain: Public Trust Potential for Remote Work: ORA_REMOTE Description SAIC is hiring an IT Service Desk Analyst to support our Multi-Client Service Desk. Remote role can be worked anywhere within the United States. This role may no

Full-time

USD 40,000.00 per year

IT Service Desk Analyst

Remote

•

Today

Job ID: 2612569-OTHLOC-154 Location: Remote Work, AR, US Date Posted: 2026-05-19 Category: Information Technology Subcategory: Technical Support Schedule: Full-Time Shift: Day Job Travel: No Minimum Clearance Required: None Clearance Level Must Be Able to Obtain: Public Trust Potential for Remote Work: ORA_REMOTE Description SAIC is hiring an IT Service Desk Analyst to support our Multi-Client Service Desk. Remote role can be worked anywhere within the United States. This role may no

Full-time

USD 40,000.00 per year

ServiceNow Software Engineer

Remote

•

Today

Job ID: 2611913 Location: Remote Work, VA, US Date Posted: 2026-04-27 Category: Software Subcategory: SW Engineer Schedule: Full-Time Shift: Day Job Travel: Yes - 10% of the time Minimum Clearance Required: Secret Clearance Level Must Be Able to Obtain: None Potential for Remote Work: ORA_REMOTE Description Make a difference for national security by joining a team of dedicated IT professionals who will sustain, modernize and transform the enterprise IT capabilities for the Defense Cou

Full-time

USD 120,001.00 - 160,000.00 per year

Search all similar jobs