Lead ServiceNow OCM Consultant for Remote

Lead ServiceNow OCM Consultant 

Location: 100% remote role

Duration: 6+ Months

Visa: USC/ GC-EAD/EAD 

Description

Lead ServiceNow modernization initiatives, ensuring successful transition of fulfillers and submitters to upgraded modules and workflows.
Oversee digital enablement activities, including defining, developing, and executing resources required to support platform adoption.
Coordinate with technical, product, risk, legal, and security teams to ensure alignment on platform transformation.
Develop and execute communication strategies to drive awareness and adoption across impacted user groups.
Maintain compliance with brand and governance standards while managing all enablement and OCM materials.
Design and implement training programs tailored to ServiceNow modules, fulfillment processes, and new digital workflows.
Engage stakeholders to ensure readiness for modernization changes and address training or capability gaps.
Conduct impact assessments, track KPIs, and apply data insights to improve enablement outcomes.
Act with integrity, professionalism, and personal responsibility to uphold the firm’s respectful and courteous work environment.
 

Qualifications

8+ years of experience with digital enablement, OCM, or technology adoption initiatives.
Strong experience with ServiceNow modules (e.g., ITSM, HRSD, CSM, Knowledge, Request/Workflow Management).
Experience leading modernization or migration efforts within a large enterprise environment.
Ability to create compelling communications and educational content.
Project management experience with ability to manage multiple concurrent workstreams.
Strong written, verbal, and presentation skills.
Ability to engage and influence stakeholders at all organizational levels.