Entry-Level Help Desk Technician

Contract | Onsite | Honolulu, HI

Oxford Solutions is working with a client seeking an Entry-Level Help Desk Technician for an onsite contract role in Honolulu, HI.

This is a great opportunity for a recent college graduate or early-career IT professional with less than one year of experience who is looking to build hands-on help desk experience. The ideal candidate will be eager to learn, dependable, proactive, and comfortable being mentored by more senior IT staff.

Responsibilities

• Provide basic Tier 1 support for end users
• Help triage technical issues, gather information, and open support tickets
• Assist with password resets, basic error messages, and general user questions
• Escalate more complex issues to the appropriate support tier
• Image laptops and desktops using Microsoft MECM
• Provision iPhones and iPads through the company s mobile device management system
• Archive, wipe, and repurpose returned IT equipment
• Support IT inventory cleanup and organization
• Assist onsite IT lead with hands-on support tasks as needed
• Provide meeting room support and guest Wi-Fi assistance

Qualifications

• Recent college graduate or entry-level IT candidate with less than one year of experience
• Strong interest in building a career in help desk or IT support
• Basic understanding of computers, mobile devices, and end-user support
• Ability to follow instructions, document issues clearly, and ask good questions
• Professional, reliable, and willing to take on a variety of support tasks
• Go-getter attitude with a strong desire to learn and be mentored
• Comfortable working onsite in Honolulu, HI

Entry-Level Help Desk Technician - 26-00522