Services Assistant - III

ApTask Global Workforce (AGW) is seeking a Services Assistant - III with a technology company. This is a 9+ month contract opportunity with our client located in Raleigh, NC. This is a hybrid position, 3 days in office, 2 remote.

Summary:

This role reports to the Business Support Supervisor of the North America Purchase to Pay (PTP) team and is responsible for executing, improving, and supporting the customer service framework within the department. The focus of this position is to proactively ensure customer and supplier inquiries are resolved accurately, timely, and efficiently, while supporting a best-in-class service delivery model.

Responsibilities:

• Work closely with the global Business Support team to find trends, perform root/cause analysis, identify improvement and training opportunities to enhance the customer experience
• Partner with other global PTP team members to standardize processes globally to ensure they are scalable to support the company's continued growth
• Effectively manage the perceptions and expectations of internal stakeholders
• Maintain process integrity, internal and SOX controls, ensure compliance with the Controller's Manual and all applicable laws and regulations
• Accountable for service delivery against agreed and evolving KPI's and service partnership agreement
• Provide thoughtful analysis and recommendations to foster dialogue with business leaders to make informed decisions based on trends, performance and future projections
• Understand business direction, key changes and needs; initiate and actively participate in the conversations on how Business Support needs to mold and adapt to stay proactive
• Effectively execute daily customer support activities using the ticketing system, daily reporting and workflow activity
• Provide training and guidance to offshore team and to internal and external customers
• Interact successfully with global PTP team members
• Ensure adherence to company policies, procedures, SOX controls, government and/or legal requirements
• Support strategic and cross functional projects

Requirements:

• Bachelor's Degree and 4 Years Experience, or Associate Degree and 5 Years Experience, or High School and 6 Years of relevant operational business support and customer services experience
• Knowledge of best practice ERP systems
• Experience in Accounts Payable organizations
• Knowledge of US GAAP and SOX Controls required
• Proficiency with Excel, Word, Outlook, and PowerPoint
• Aspire to deliver an exceptional customer experience and process excellence
• A focus on innovation and continuous improvement
• Ability to multi-task and work well in a fast-paced environment
• Excellent written, listening, and verbal communication skills
• Excellent interpersonal skills, an inquisitive mind, and the ability to work effectively with multiple, cross-functional stakeholders
• Strong analytical skills and a critical thinker; must have the ability to use excellent judgment and resolve issues with dexterity and effective decision making
• Strong knowledge of operational business processes

Desired skills:

• Knowledge of SAP S/4 HANA and SAP Ariba systems
• Experience in Helpdesk ticketing environment within Financial Shared Services organization
• Experience working in a multinational or global Finance organization
• Experience in biotech or pharmaceuticals industry a plus
• Full knowledge of PTP Processes specifically Full Cycle Accounts Payable

Pay range: Up to $40.90 per Hour

Only candidates available and ready to work directly as ApTask Global Workforce (AGW) employees will be considered for this position.

If you have the described qualifications and are interested in this exciting opportunity, please apply!

ApTask Global Workforce (AGW)

ApTask Global Workforce (AGW) is a certified Minority and Veteran workforce solutions company. AGW delivers operational, clinical, lab and professional talent with a strong focus on healthcare and life sciences. The company supports clients with reliable staffing, program expertise and a commitment to quality, speed and consistent delivery.

Benefits of working with ApTask Global Workforce include:

• Medical
• Dental
• Vision
• Sick Pay (for applicable states/municipalities)

Our team stays close to the process and is here to guide you every step of the way. To learn more, please visit our website

ApTask Global Workforce is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.

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