Technology Service Owner

Zions Bancorporation's Enterprise Technology and Operations (ETO) team is transforming what it means to work for a financial institution. With a commitment to technology and innovation, we have been providing our community, clients and colleagues the best experience possible for over 150 years. Help us transform our workforce of the future, today.

We are seeking a Technology Service Owner to provide end-to-end ownership of critical services and applications. The Technology Service Owner will manage production issues, oversee technology roadmaps, and coordinate vendor management activities. This role serves as a key liaison with stakeholders, ensuring seamless production support and service management. You will drive incident, change, problem, and project management functions, collaborate with product vendors on future state implementations, and validate service restoration. This position is vital to maintaining operational excellence, supporting business needs, and driving continuous improvement across technology platforms.

Responsibilities Manage production issues and ensure timely resolution for assigned services/applications

Own and maintain the technology roadmap for relevant applications

Coordinate vendor management activities and product roadmap discussions

Serve as liaison with stakeholders for production support and service management

Lead incident, change, problem, and project management functions

Collaborate with product vendors to determine future state product roadmap and implementations

Coordinate issue resolution and validate restoration of services

Monitor application and infrastructure, assign and update alerts in coordination with enterprise management and business units

Employ advanced knowledge in application support, IT infrastructure, troubleshooting, database, stakeholder, and roadmap management

Perform project management functions as either a project manager or team member; other duties as assigned

Requirements:

Bachelor's degree in Information Technology, Computer Science, Business, or a related field

6+ years of experience managing application support, technology roadmaps, troubleshooting applications, or directly related experience (a combination of education and experience may meet job requirements)

Advanced knowledge in managing support of applications, IT infrastructure, technology troubleshooting, database, stakeholder, and roadmap management

Demonstrated ability to work with stakeholders to understand business needs

Advanced data analysis, problem resolution, research, and customer relations skills

Strong verbal and written communication skills

Strong attention to detail

Ability to meet deadlines, multitask, and work well under pressure and changing environments

Knowledge of Microsoft Excel analytics, ServiceNow/ADO preferred

Location:

Zions Technology Center - 7860 South Bingham Junction Blvd, Midvale, UT 84047.

The Zions Technology Center is a 400,000-square-foot technology campus in Midvale, Utah. Located on the former Sharon Steel Mill superfund site, the sustainably built campus is the company's primary technology and operations center. This modern and environmentally friendly technology center enables Zions to compete for the best technology talent in the state while providing team members with an exceptional work environment with features such as:

Electric vehicle charging stations and close proximity to Historic Gardner Village UTA TRAX station.

At least 75% of the building is powered by on-site renewable solar energy.

Access to outdoor recreation, parks, trails, shareable bikes and locker rooms.

Large modern cafe with a healthy and diverse menu.

Healthy indoor environment with ample natural light and fresh air.

LEED-certified sustainable building that features include the use of low VOC-emitting construction materials.

Benefits:

• Medical, Dental and Vision Insurance - START DAY ONE!
• Life and Disability Insurance, Paid Parental Leave and Adoption Assistance
• Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts
• Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays
• 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience
• Mental health benefits including coaching and therapy sessions
• Tuition Reimbursement for qualifying employees
• Employee Ambassador preferred banking products

Apply now if you have a passion for impactful outcomes, enjoy working collaboratively with co-workers, and want to make a difference for the clients and communities we serve.

#dice