Mortgage Servicing Response Specialist

Hybrid in Vienna, VA, US • Posted 4 hours ago • Updated 4 hours ago
Contract Independent
Contract W2
48 Weeks
Hybrid
Depends on Experience
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Job Details

Skills

Summary

Title:  Mortgage Servicing Specialist 
Location: Vienna, VA (Hybrid, onsite 3 days a week)
Pay Rate: Open W2 options 
Position Type: Contract


We are looking for candidates with at least 1 year of professional mortgage servicing experience.  Candidates must be able to pass both a credit and criminal background check.

Description:

• Monitor RightNow eMessage system while maintaining a strict 24-hour turnaround time; conduct independent research in multiple business areas
• Compose correspondence to member inquiries, ranging from to basic to complex, regarding the servicing of mortgages
• Analyze, research and compose responses to Qualified Written Requests, Servicing File and Regulation X: Notice of Error or Information Request letters within required timeframe set forth by RESPA/CFPB regulations and guidelines
• Collaborate with Compliance, Collateral Risk, Mortgage Default and/or Office of General Counsel as appropriate
• Ensure responses to members are factually and grammatically accurate, concise, thorough and in accordance with company style while adhering to RESPA/CFPB
• Research, review and coordinate escalated concerns from members, regulators, attorneys or governing bodies
• Manage the Concerns Database, ensuring timely response from business units to formulate the appropriate response to the inquiry/request to maintain compliance with regulated deadlines - Basic
• Formulate and present proposed resolution and response to management
• Manage Correspondence Quality Assurance Review (CQAR) Database for the implementation or revision of new or existing letters for use by Mortgage Servicing
• Coordinate with Corporate Correspondence, Compliance, management and Mortgage and Equity Servicing Support

Ref: #851-Rockville-S1
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10295162
  • Position Id: 382561
  • Posted 4 hours ago

Company Info

About System One

System One is a leading provider of specialized, highly technical outsourced services, workforce solutions, staffing, and recruiting to critical infrastructure, technology, life sciences, and government sectors As an essential partner to private and public organizations of various needs and sizes, we offer our expertise to help them bring their most complex and mission-critical programs to fruition.

With our highly specialized services, in-demand technical skills, and vast operational expertise, we can deliver accelerated results that benefit our clients and the job seekers who partner with us. We staff contract, contract-to-hire, and direct-hire professionals across our network to work with our clients, some of whom are industry leaders and nationally branded organizations.

Our dedicated team of recruiters work tirelessly to match jobseekers with careers that align with their skills, aspirations, and goals.

We understand that finding the right job can be a transformative experience, and we are committed to supporting jobseekers throughout their career journeys. Our recruitment services are designed to connect individuals with fulfilling jobs that offer growth and development opportunities.

Whether you're an organization seeking customized workforce solutions, outsourced services, or if you're a jobseeker searching for your next opportunity,

System One is the perfect staffing partner for you.

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Contact the job poster
CB

Cheryl Black

Senior Technical Recruiter @ System One

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