Desktop Support Analyst

Job Title: Desktop Support Analyst
Location: Phoenix, AZ 85043 Onsite
Mode : Contract (6+ Months)

Responsibilities:
Perform technical diagnosis and repair defective hardware, including break-fix, support, advice, and assistance for End User Digital Asset to end users.
Correct problems associated with failure or maintenance of the devices.
Diagnose and resolve functionality for OS's, applications and network connectivity.
Update asset inventories when any equipment or Software changes are made.
Educate users when there is a self-help opportunity the user could have performed to fix without support.
Provide refresh support per Client-established refresh schedule and as indicated by proactive management tools for supported End User Digital Asset volumes until End User Digital Asset are direct shipped to the end user.
When remote support is unable to resolve user issues, coordinate and execute device and peripheral repair or replacement providing a single point of contact, installing software, reloading data, performing configuration functions, testing functionality, and gaining acceptance of End User.