Filed Support Technician

HCL Technologies Limited Job Summary The FSO Technician is responsible for deskside and field support for end users. The role includes device deployment, incident/request resolution, asset handling, and on-site technical assistance to ensure clinicians and business users can work without interruption. Key Responsibilities Key Responsibilities: Provide deskside and remote support for Windows and Apple laptops/desktops Troubleshoot and resolve issues related to Google Workspace / O365 / collab

HCL Technologies Limited Job Summary As a member of the Site Services team the candidate will provide high quality support with very good customer service, technical expertise and timeliness. This position has frequent contact with users, peers and managers primarily face to face as deskside support for service requests and on-site problem resolution. The candidate will work in a team environment with a collaborative approach to resolving customer problems and supporting other members of the

HCL Technologies Limited As a member of the Field Service Operations team, the candidate will provide high quality support with very good customer service, technical expertise, and timeliness. This position has frequent contact with end users, peers, and managers, primarily face-to-face as desk side support for service requests and on-site problem resolution. The candidate will work in a team environment with a collaborative approach to resolving customer problems and supporting other members o

HCL Technologies Limited Job Title: Service Delivery Manager Responsibilities: * Manage service delivery operations and ensure SLA compliance. * Drive continuous improvement and cost optimization. * Handle escalations and ensure client satisfaction. * Prepare and present performance reports to stakeholders. Requirements: * 10 15 years of IT experience; 5+ years in service delivery. * Certifications: PMP, ITIL, Agile. * Strong domain knowledge (e.g., BFSI, Cloud). * Excellent leadership and