Payroll Specialist

Job Title: Payroll Specialist

Location: San Jose, CA 95110 (Hybrid, 3 Days a week)

Type: Contract (12+ Months, Possible Extension/Conversion)

Pay rate: $44/hr. on W2

Job Details:

Payroll Processing & Compliance:

• Process bi-weekly and ad-hoc payroll with accuracy and efficiency using Workday for HRIS and UKGPro.
• Regions include North America:  US and Canada initially, supporting region may extended globally.
• Ensure payroll processing aligns with company policies and both global and country-specific statutory requirements (including equity transactions/reporting and periodic payroll reporting), maintaining high quality, professionalism, and timeliness while collaborating effectively with internal stakeholders and external service vendors.
• Execute payment processing for employee and statutory payments, along with reconciliation for various scenarios such as rejected or refunded bank transactions, uncashed checks, direct deposit issues, and stop payments, ensuring accurate resolution and compliance with company policies and local regulations.
• Ensure proper payroll documentation is maintained for each step of the process.
• Support internal and external audits, including SOX controls, by preparing necessary payroll documentation in a timely manner.

Employee Support & Issue Resolution:

• Provide excellent customer service by responding to employee payroll inquiries via ServiceNow within SLA timelines.
• Prepare and update knowledge articles to provide continuous proactive support on payroll-related topics, empowering employees, and internal stakeholders with readily available self-service information.

Process Improvement & Reporting:

• Continuously identify opportunities for process improvements and automation to enhance payroll efficiency, while proactively addressing issues and proposing solutions as needed.
• Support the team in driving payroll-related projects and new system implementations.
• Support the development, reporting, and review of metrics to drive performance
• Assist the supervisor/manager in capturing and addressing issues, policies, and procedures from government agencies, payroll functions, and operating companies.

Teamwork and Individual Development:

• Maintain consistent communication with the supervisor/manager, team members, and key stakeholders regarding task or project status, while identifying opportunities to enhance service levels or processes. Raise any concerns promptly to ensure the delivery of high-quality service.
• Actively participate in and support departmental initiatives, seeking feedback and embracing opportunities for continuous learning to improve knowledge, skills, and experience. Monitor results to drive effectiveness and efficiency.
• Adhere to company, department, and team standards of professionalism, ensuring behavior aligns with Adobe’s values and fosters a positive work environment.
• Provide backup support for assigned global countries by becoming familiar with their payroll processes and being prepared to process payroll as needed, ensuring continuity and accuracy in the absence of primary personnel.
• Proactively design a self-development plan and work with the manager to track progress through regular check-ins, adjusting the plan as needed and celebrating achievements along the way.

What you need to succeed:

• 3+ years of multi-state payroll experience in a high-volume corporate environment (3,000+ employees).
• Strong understanding of multi-state laws and taxes, and their impact on financial and statutory reporting.
• Skills in payroll-related tax support for North America will be a strong plus.
• Excellent time management skills with the ability to prioritize tasks, meet deadlines, and effectively manage high-pressure environments.
• High attention to accuracy, confidentiality, and compliance in handling sensitive payroll data.
• Strong analytical and problem-solving skills with a proactive, solution-driven mindset.
• Proven ability to excel in a team-oriented environment, demonstrating strong customer service and collaboration skills.
• Experienced in navigating conflict and working toward successful resolutions. 
• Proficient interpersonal skills with the ability to collaborate effectively with team and stakeholders, contributing ideas, identifying opportunities, and fostering positive outcomes.
• Skilled at building strong, collaborative relationships with both internal teams and external payroll service providers.
• Proficiency in Microsoft Excel (pivot tables, VLOOKUP, and data analysis).
• Preferred:
• Experience working with UKG Pro, ServiceNow and Workday HR (or similar HRIS and payroll systems).
• Working knowledge of equity transactions in payroll (ESPP, RSU).
• Proficiency in multiple languages is a plus

About Us:

Founded in 2009, IntelliPro is a global leader in talent acquisition and HR solutions. Our commitment to delivering unparalleled service to clients, fostering employee growth, and building enduring partnerships sets us apart. We continue leading global talent solutions with a dynamic presence in over 160 countries, including the USA, China, Canada, Singapore, Japan, Philippines, UK, India, Netherlands, and the EU.

IntelliPro, a global leader connecting individuals with rewarding employment opportunities, is dedicated to understanding your career aspirations. As an Equal Opportunity Employer, IntelliPro values diversity and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected group status. Moreover, our Inclusivity Commitment emphasizes embracing candidates of all abilities and ensures that our hiring and interview processes accommodate the needs of all applicants. Learn more about our commitment to diversity and inclusivity at .

Compensation: The pay offered to a successful candidate will be determined by various factors, including education, work experience, location, job responsibilities, certifications, and more. Additionally, IntelliPro provides a comprehensive benefits package, all subject to eligibility.