TSDS Customer Engagement Analyst - $77 CTC - REMOTE

Remote • Posted 2 hours ago • Updated 2 hours ago
Contract Corp To Corp
Contract W2
Contract Independent
10 Months
No Travel Required
Remote
Depends on Experience
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Instructional Design
  • Organizational Change Management
  • Learning Management
  • Content Development
  • Training Delivery

Summary

Job Description:

***Crop to Crop resumes are accepted

Instructional Design & Curriculum Development

  • Design, develop, maintain, and continuously improve training content for TSDS initiatives.
  • Develop curriculum, eLearning courses, webinars, facilitator and participant guides, instructional videos, job aids, quick-reference guides, FAQs, assessments, and evaluations.
  • Apply adult learning principles and instructional design methodologies to web-based and instructor-led learning resources.

Training Needs & Change Readiness

•        Conduct training needs assessments and impact analyses.

•        Identify training and communication needs resulting from system enhancements, application upgrades, policy changes, and business process modifications.

•        Support training and change-readiness activities associated with the TSDS Unique ID 202x upgrade.

Train-the-Trainer & Customer Support

•        Develop resources for train-the-trainer programs delivered through Texas Education Service Centers for use by school system users.

•        Collaborate with TSDS Customer Engagement Team subject matter experts (SMEs) under the of the Customer Engagement Team Manager.

•        Develop communication resources that support customer readiness and system adoption.

Content Maintenance & Quality

•        Maintain existing instructional materials and ensure consistency across learning products.

•        Incorporate stakeholder feedback into training materials and resources.

•        Develop and maintain Learning Management System content.

 

Performance Measurement & Continuous Improvement

•        Track assigned milestones and deliverables.

•        Collect and analyze training-effectiveness metrics.

•        Prepare reports and recommendations supporting continuous improvement of statewide training programs.

Technical & Program Support

•        Support TSDS, TSDS PEIMS, TSDS Core Collections, and TSDS Unique ID initiatives.

•        Use content-development technologies and Microsoft 365 applications.

•        Support technical software implementations, organizational change initiatives, and large-scale system upgrades.

Required Skills:

  • Experience designing and developing instructor-led, virtual, and self-paced learning solutions.
  • Experience creating training curricula, facilitator guides, participant guides, job aids, and instructional resources.
  • Technical Writing: Experience developing clear, concise, and user-focused documentation and training materials.
  • Learning Needs Analysis: Experience conducting training needs assessments and impact analyses.
  • Experience developing web-based training content, videos, webinars, and Learning Management System materials.
  • Communication & Collaboration: Ability to work effectively with SMEs, stakeholders, and cross-functional teams
  • Microsoft Proficiency: Experience using Microsoft 365 applications to develop training & communication materials.

Desired Skills:

  • Texas Student Data System (TSDS): LEA/vendor-level experience working with the TSDS and its data collections.
  • Technical Writing: Proven experience in creating clear, concise, and comprehensive technical documentation.
  • Training Delivery: Experience delivering technical and business-process training to diverse audiences.
  • Adult Learning Principles: Demonstrated application of adult learning theory and instructional design best practices.
  • Experience supporting large-scale software deployments, upgrades, and organizational change initiatives.
  • PEIMS & Core Collections: Experience supporting TSDS PEIMS, Core Collections, and Unique ID initiatives.
  • Texas Student Data System (TSDS): LEA/vendor-level experience working with TSDS and its data collections.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10121151
  • Position Id: TXTEA-TCEA1021
  • Posted 2 hours ago
Contact the job poster
Emily Koel

Emily Koel

Recruiter @ Chandra Technologies, Inc.

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