Digital Workplace Architect

Digital Workplace Architect

We are looking for a hands-on Digital Workplace Architect to own and resolve critical-priority incidents and service requests related to Windows endpoint environments. The ideal candidate brings deep technical expertise across OS engineering, application packaging, and modern device management platforms, and thrives in fast-paced, SLA-driven managed services or enterprise IT environments.

Key Responsibilities

Serve as the L3 escalation point for critical and major incidents related to Windows OS (10/11), endpoint stability, and user-impacting outages

Diagnose and resolve complex issues across SCCM (Microsoft Endpoint Configuration Manager) and Microsoft Intune / Endpoint Manager

Package, test, and deploy applications using tools such as MSIX, MSI, App-V, and PowerShell scripting; manage the full application lifecycle from intake to retirement

Manage and troubleshoot Microsoft 365 / Office Suite issues including Outlook, Teams, SharePoint client, OneDrive sync, and licensing

Develop and maintain OSD (OS Deployment) task sequences, baseline images, and driver management in SCCM

Configure and manage Autopilot enrollment, Compliance Policies, Configuration Profiles, and Conditional Access in Intune

Collaborate with the security team on endpoint hardening, patch compliance, and vulnerability remediation

Participate in Problem Management conduct RCA for recurring critical tickets and implement permanent fixes

Document solutions, runbooks, and standard operating procedures (SOPs) for the EUC knowledge base

Support Windows patch cycle management (monthly Patch Tuesday) including testing, staging, and production rollout

Required Skills & Experience

5+ years of experience in End User Computing / Desktop Engineering roles

Deep expertise in Windows 10/11 OS registry, Group Policy, event log analysis, performance troubleshooting

Hands-on experience with SCCM / MECM collections, deployments, OSD, software updates, reporting

Proficient in Microsoft Intune MDM/MAM policies, Autopilot, Endpoint Analytics, co-management scenarios

Strong application packaging skills MSI, MSIX, App-V, Wise or AdminStudio a plus

Scripting proficiency in PowerShell (mandatory); batch scripting a plus

Working knowledge of Microsoft 365 Apps administration and troubleshooting

Familiarity with ITSM platforms ServiceNow, Remedy, or equivalent for ticket handling and SLA adherence

Understanding of Active Directory, Azure AD / Entra ID, and hybrid join scenarios