Magento Support Engineer (remote)

Req ID: 364511
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Magento Support Engineer (remote) to join our team in Toronto, Ontario (CA-ON), Canada (CA).

Job Description:
We are currently seeking a Magento Support Engineer to join our team in Toronto, ON (remote).
In this Support Engineer role, provide application support for Adobe Commerce (Magento).

Responsibilities include

• Incident management, bug resolution, performance tuning, environment monitoring, and support for integrations across global eCommerce operations.
• Troubleshoot Magento storefront, Admin, API, checkout, and order flow issues.
• Resolve module conflicts, theme rendering issues, indexing failures, and caching problems.
• Manage incidents, perform root-cause analysis, and apply patches or configuration fixes.
• Support Elasticsearch, Redis/Varnish caching, CDN configurations, and DB performance.
• Monitor logs, queues, cron jobs, and overall system health.
• Troubleshoot integrations with ERP (SAP/Oracle), PIM, OMS, payment gateways, shipping, and tax services.
• Validate API calls (REST/GraphQL), data transformations, and sync failures.
• Support Adobe Commerce Cloud (PaaS), AWS, Azure, or GCP deployments.
• Assist with CI/CD, Docker/Kubernetes-based deployments, and rollback management.
• Work with product managers, QA, infra teams, and developers.
• Produce RCA reports, deployment documentation, and knowledge base articles.

Qualifications

• 5+ years of Magento/Adobe Commerce support or development experience.
• 5+ years of strong PHP, Magento 2 architecture knowledge, and API debugging skills.
• 5+ years of experience with PWA Studio, GraphQL, caching layers, search configurations, and multi-site setups.

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About NTT DATA:

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

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