GraphQL API Developer

North Carolina, NC, US • Posted 4 hours ago • Updated 42 minutes ago
Contract W2
Contract Independent
On-site
$60.00 - $70.00/hr
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Fitment

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Job Details

Skills

  • Banking
  • Interactive Voice Response
  • Customer Service
  • Customer Experience
  • Software Design
  • Middleware
  • Customer Facing
  • Authentication
  • DevOps
  • Reliability Engineering
  • Productivity
  • Testing
  • Artificial Intelligence
  • Customer Engagement
  • JavaScript
  • TypeScript
  • Node.js
  • Cloud Computing
  • Continuous Integration
  • Continuous Delivery
  • Automated Testing
  • NoSQL
  • Database
  • Problem Solving
  • Conflict Resolution
  • Debugging
  • Communication
  • Collaboration
  • GraphQL
  • Amazon Web Services
  • Amazon DynamoDB
  • API
  • Terraform
  • React.js
  • React Native
  • Golang
  • Salesforce.com
  • Genesys

Summary

GraphQL API Developer

Hybrid (3-4 days/week onsite in Charlotte, NC 28202)

12 Month Contract (Potential for Extensions or Conversion)

Join our Banking partner's Strata Engineering team, a highly visible engineering organization responsible for powering how customers and agents interact across digital and contact center platforms.

This team owns and supports customer-facing chat experiences, contact center integrations, agent experiences through Salesforce, and IVR capabilities through Genesys. They are currently driving several strategic initiatives, including chat platform modernization, AI-powered customer service experiences, seamless authentication solutions, and next-generation customer engagement capabilities.

Unlike many enterprise engineering teams, Strata works almost exclusively with modern technologies and cloud-native architectures, providing engineers the opportunity to gain hands-on experience building scalable, customer-facing solutions that impact millions of customer interactions.

This is an ideal opportunity for an engineer looking to grow their expertise in cloud development, APIs, AI-assisted engineering, customer experience platforms, and large-scale distributed systems.

What You'll Do
  • Design, develop, and maintain backend services and APIs that power the client's customer and agent experiences.
  • Build scalable REST and GraphQL APIs using Node.js, TypeScript, and modern software design patterns.
  • Develop middleware services that connect customer-facing applications with backend enterprise systems.
  • Contribute to customer contact center solutions supporting chat, authentication, agent experiences, and digital servicing capabilities.
  • Design and support cloud-native solutions within AWS using serverless and container-based architectures.
  • Partner closely with Product, DevOps, Salesforce, and Contact Center teams to deliver highly available customer experiences.
  • Participate in code reviews and help establish engineering best practices across the team.
  • Build and maintain CI/CD pipelines that enable efficient testing and deployment processes.
  • Monitor, troubleshoot, and resolve production issues while improving system reliability and observability.
  • Leverage AI-assisted development tools to improve engineering productivity, code quality, testing, and automation.
  • Contribute to strategic initiatives involving conversational AI, agent assistance, and next-generation customer engagement technologies.


Required Qualifications
  • Strong experience developing backend applications using JavaScript and TypeScript.
  • Experience building and supporting GraphQL APIs in Node.js.
  • Experience designing and integrating distributed systems and service-oriented architectures.
  • Experience developing and deploying applications on AWS.
  • Understanding of cloud-native development principles and modern application architectures.
  • Experience with CI/CD pipelines and automated testing practices.
  • Experience working with relational and/or NoSQL databases.
  • Strong problem-solving, debugging, and troubleshooting skills.
  • Excellent communication and collaboration skills.


Preferred Qualifications
  • Experience building GraphQL APIs and understanding when GraphQL is advantageous over traditional REST patterns.
  • Experience with AWS services such as Lambda, DynamoDB, API Gateway, ECS, EKS, or containerized workloads.
  • Experience with Infrastructure as Code tools such as Terraform.
  • Exposure to React or React Native development.
  • Experience with Go (Golang).
  • Experience integrating or consuming Salesforce APIs and services.
  • Familiarity with contact center platforms such as Genesys.

#LI-SM1
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10110651
  • Position Id: a1Wcv0000012slJEAQ
  • Posted 4 hours ago

Company Info

About Brooksource

Here at Brooksource, relationships are at the center of everything we do. Since 2000, we have established and maintained long-lasting relationships with our clients and consultants to create an unparalleled experience. Brooksource is a trusted services provider that specializes in delivering Engineering and IT solutions for Fortune 500 organizations through Experience-Driven Staffing, Professional Services, and Elevate, our Workforce Transformation program. As a certified partner for Salesforce, AWS, Microsoft, Google Cloud, and many other technology alliances, we are looking for professionals who want to be on the frontline of the latest trends in the industry.

We offer contract, contract-to-hire, and direct placement consultant opportunities, to provide a career path that can meet anyone's desires. The job search is hard, but you don’t have to do it alone! We know a successful partnership requires a good fit. Your personality, experience, and skill set are all important, contributing factors to that partnership. You can count on us to take the time to understand the type of technical and cultural fit that is right for you. As a Brooksource consultant, you will be provided with a comprehensive benefits plan, competitive compensation, and even paid time off!

Cyber Security Warning: Please be aware that all official Brooksource communications will ONLY come from emails displayed as [name]@brooksource.com. The use of any other domains is NOT an official Brooksource employee and could be fraudulent.

Brooksource provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.

Benefits & Perks: 

Brooksource offers competitive medical, dental, vision, Health Savings Account, Dependent Care FSA, and supplemental coverage with plans that can fit each employee’s needs. We offer a 401k plan that includes a company match and is fully vested after you become eligible, paid time off, sick time, and paid company holidays. We also offer an Employee Assistance Program (EAP) that provides services like virtual counseling, financial services, legal services, life coaching, etc. 

 Pay Disclaimer: 

The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Partnerships:

  • Gold Microsoft Partner – Cloud Platform
  • Gold Microsoft Partner – Data Analytics
  • Silver Microsoft Partner – Data Platform
  • Silver Microsoft Partner – Security
  • Silver Microsoft Partner – Application Development
  • Silver Microsoft Partner – Data Center
  • AWS Partner
  • Salesforce Partner
  • Salesforce – Authorized Training Provider
  • Salesforce Talent Alliance Employer
  • Tableau Services Partner
  • Snowflake Partner
  • Google Cloud Platform (GCP) Services Partner

Awards (Extended):

  • Best Places to Work 2022, Charlotte Business Journal, 2022
  • Best Places to Work in Jacksonville, Jacksonville Business Journal, 2021
  • Best Places to Work in Jacksonville, Jacksonville Business Journal, 2020
  • Best Places to Work in Charlotte (#8 Small Business), Charlotte Business Journal, 2019
  • 2019 Best Places Work in Kentucky, Kentucky Chamber of Commerce, 2019
  • Top Workplaces, Indy Star, 2019
  • Best Places to Work in Jacksonville, Jacksonville Business Journal, 2019
  • Best & Brightest Companies to Work For in the Nation, Best & Brightest, 2018
  • Top Work Places, Indy Star, 2018
  • Best Places to Work, Jacksonville Business Journal, 2018
  • Best Places to Work, Charlotte Business Journal, 2018
  • Best Places to Work in Kentucky (Small/Medium), Kentucky Society for Human Resource Management State Council and the Kentucky Chamber of Commerce, 2018
  • Milwaukee’s 2018 Best And Brightest Companies To Work For, Milwaukee's Best and Brightest Place to Work, 2018
  • Best Places to Work, Best Places to Work in Kentucky, 2017
  • Best Places to Work, Best Places to Work in Kentucky, 2016
  • Best Places to Work, Jacksonville Business Journal, 2016
  • Top Workplaces, The Indianapolis Star, 2016
  • Top Workplaces, Indianapolis Star, 2015
  • Best Places to Work, Charlotte Business Journal, 2015
  • Best Places to Work Atlanta, Atlanta Business Chronicle, 2014
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