Title : Hybrid Application Support Engineer
Location : Stamford, CT(Remote)
Duration : 12+ Months
Rate : $68/hr on W2
Only on W2
Role Description:
Skills: Digital: HYBRID App Development
Application Support roles (Analyst| Engineer| Specialist) ensure software runs smoothly by troubleshooting issues| managing incidents| performing maintenance| and collaborating with users and developers to resolve bugs| optimize performance| and implement updates| focusing on seamless operations| root cause analysis| documentation| and continuous improvement.
They act as first responders to technical glitches| ensuring business continuity for critical applications.
Key Responsibilities:
Incident Problem Management Diagnose and resolve software issues (bugs| performance) | manage tickets| perform root cause analysis (RCA) for recurring problems| and escalate complex cases.
Technical Support Provide first second-level help to end-users| troubleshoot system alerts| and maintain service level agreements (SLAs).
Maintenance Optimization Install updates| patches| and new features monitor application performance ensure data integrity and system availability.
Collaboration Work closely with development| system admin| and QA teams liaise with users and stakeholders.
Documentation Create and update support guides| knowledge base articles| and process documentation.
Testing Deployment Assist with testing new releases and application deployments.
Common Roles Application Support Analyst Engineer Specialist Generalist roles focused on daily operations| user support| and issue resolution.
Tier 12 Support Focus on initial user contact and common issues (Tier 1)| escalating deeper technical problems (Tier 2).
Essential Skills Problem-solving| analytical| communication| and customer service skills.
Familiarity with databases| monitoring tools| and potentially basic scripting programming.
Thanks & regards,
M. Sandeep Kumar
Senior Technical Recruiter | ASCII Group, LLC
Office:
Email:
38345 W. 10 Mile Rd, Ste.#365; Farmington, MI 48335
Website:
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