Amazon Connect Engineer

Westerville, OH, US • Posted 7 hours ago • Updated 7 hours ago
Contract Independent
On-site
USD $60.00 - 65.00 per hour
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Job Details

Skills

  • Routing
  • Management
  • DevOps
  • ITIL
  • Service Desk
  • Collaboration
  • Cloud Architecture
  • Scripting
  • JavaScript
  • Node.js
  • Amazon Lambda
  • Amazon S3
  • Amazon DynamoDB
  • Continuous Integration
  • Continuous Delivery
  • JSON
  • File Formats
  • Communication
  • Python
  • IaaS
  • Migration
  • Telephony
  • Interactive Voice Response
  • Computer Science
  • Information Technology
  • Amazon Web Services
  • Privacy
  • Marketing

Summary

Location: Westerville, OH
Salary: $60.00 USD Hourly - $65.00 USD Hourly
Description:
Amazon Connect Engineer

Location: Westerville, OH
Job Type: Contract to Hire

Job Description

Our client is looking for an Amazon Connect Engineer with hands-on experience designing, developing, and supporting AWS-based contact center solutions. This role focuses on Amazon Connect configuration, AWS cloud architecture, automation, and scripting in a production environment.

Responsibilities
  • Design, deploy, and support Amazon Connect contact center solutions
  • Build and maintain Contact Flows, CCP, Queues, Routing Profiles
  • Manage Agent and Agent Hierarchy administration
  • Develop integrations using AWS Lambda and scripting
  • Work with S3, DynamoDB, and CloudWatch
  • Implement Infrastructure as Code (IaC) and automation
  • Support CI/CD pipelines and DevOps practices
  • Troubleshoot and resolve complex technical issues
  • Follow ITIL processes using service desk ticketing tools
  • Collaborate with cross-functional teams and stakeholders


Required Skills (2-3 Years)
  • Amazon Connect (hands-on)
  • AWS Cloud Architecture
  • Automation and Scripting
  • JavaScript, Node.js, or Python
  • AWS Lambda
  • S3, DynamoDB, CloudWatch
  • Infrastructure as Code (IaC)
  • CI/CD Pipelines
  • JSON and related file formats
  • Strong communication skills


Nice to Have
  • Python development
  • AWS cloud infrastructure migration
  • Telephony experience
  • IVR and workforce call flow design


Education & Certifications
  • Bachelor's degree in computer science, Information Technology, or related field
  • AWS Certifications preferred

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Contact:

This job and many more are available through The Judge Group. Please apply with us today!
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: cxjudgpa
  • Position Id: 1127982
  • Posted 7 hours ago

Company Info

About Judge Group, Inc.

The Judge Group, is a leading professional services firm specializing in talent, technology, and learning solutions. We consult, staff, train, and solve. Through our work we make people and organizations better.

Our services are successfully delivered through a network of more than 30 offices across the United States, Canada, and India. The Judge Group is proud to partner with the best and brightest companies in business today, including over 60 of the Fortune 100. We serve organizations in financial services, healthcare, life sciences, insurance, government (including aerospace and defense), manufacturing, and technology and telecommunications.

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