Technical Analyst (POS)

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Title: TECHNICAL ANALYST (Point of Sales/ Payment Processing)

Location: Onsite in Dallas, TX

Duration: Long Term

Required Skills & Experience

• 8+ plus years experience must
• Basic network and security knowledge, including TCP/IP, DNS, certificate expiration, firewall dependencies, encryption, tokenization, and secure credential handling.
• Technical troubleshooting and analysis, including reading error messages, correlating timestamps, reviewing logs and transaction details, identifying patterns, isolating probable causes, and gathering evidence for escalation.
• Strong communication skills, including preparing clear written updates, concise incident summaries, facilitating meetings, communicating appropriately with different audiences, and providing timely follow-up.
• Incident and ticket management, including prioritizing competing incidents, maintaining accurate ticket documentation, tracking open items, documenting decisions, meeting deadlines, and following issues through resolution.
• Issue ownership, taking responsibility for an issue from the initial report through verified resolution.
• Follow-through and escalation, consistently tracking action items, documenting decisions and actions, and escalating issues appropriately when needed.
• Organization and multitasking, with the ability to manage multiple simultaneous incidents, vendor requests, and competing priorities.
• Professionalism under pressure, remaining calm, organized, and professional during service disruptions or high-priority incidents.
• Microsoft Office and collaboration tools, including Microsoft Teams, Outlook, Excel, SharePoint, and other documentation and collaboration platforms.

Preferred Skills:

• Payment platform experience, preferably supporting Aurus, another payment gateway, or a retail payment-processing platform.
• Industry experience with a payment processor, acquirer, merchant-services provider, financial institution, retailer, or POS provider.
• Payment security knowledge, including PCI DSS, EMV, tokenization, point-to-point encryption (P2PE), card-network requirements, and payment-data security.
• Payment testing and integration experience, including processor certification, payment-device deployment, POS/payment integration changes, and related testing activities.
• Technical integration knowledge, including APIs, JSON/XML, web services, TLS certificates, basic networking, and application logs.
• Reporting and monitoring tools, with familiarity with SQL, Power BI, Tableau, Splunk, Datadog, Dynatrace, or similar tools.

PCI-related certification, such as the PCI Professional (PCIP) qualification, is a plus and may demonstrate foundational knowledge of payment security