[CONTRACT] Help Desk IT Support Technician

Houston, TX, US • Posted 20 hours ago • Updated 7 hours ago
Full Time
On-site
USD $35.00 - 38.00 per hour
Fitment

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Job Details

Skills

  • Tier 1
  • Laptop
  • Identity Management
  • Documentation
  • Knowledge Base
  • Computer Hardware
  • Inventory Management
  • Policies and Procedures
  • Collaboration
  • Issue Resolution
  • Customer Service
  • Analytical Skill
  • Management
  • Organizational Skills
  • Attention To Detail
  • Information Technology
  • Computer Science
  • Help Desk
  • Technical Support
  • Microsoft Windows
  • Microsoft Office
  • Mobile Devices
  • Active Directory
  • Virtual Private Network
  • Remote Support
  • Computer Networking
  • English
  • Communication
  • Japanese
  • CompTIA
  • Network+
  • Microsoft
  • ITIL

Summary

Job Details
Job Title: Help Desk IT Support Technician (Tier 1)
Client: Japanese Corporate
Working Location: Downtown Houston, TX
Working Style: Hybrid (Min 4 days in Office)
Employment Type: Contract (6-12 months)
Salary: $35-$40/hour
Benefit: 401K Match
Visa Support: No
Working Hours: Monday-Friday (Business Hours)
Language: English required; Japanese is a plus

Key Responsibilities
  • Provide Tier 1 technical support for PCs, laptops, mobile devices, and standard business applications.
  • Respond to IT support requests via phone, email, remote support, and in person.
  • Troubleshoot hardware, software, printer, and basic network connectivity issues.
  • Install, configure, and maintain desktop/laptop computers and peripheral devices.
  • Perform user account administration, password resets, and basic access management.
  • Escalate complex technical issues to higher-level IT teams when necessary.
  • Maintain IT support documentation and knowledge base articles.
  • Assist with hardware deployment, replacement, and asset inventory management.
  • Deliver excellent customer service while following company IT policies and procedures.
  • Collaborate with internal IT teams to ensure timely issue resolution.
The Right Candidate Will Possess
  • Strong customer service and communication skills.
  • Excellent troubleshooting and analytical abilities.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Strong organizational skills and attention to detail.
  • Ability to work independently while contributing effectively within a team.
  • A proactive attitude and willingness to learn.
  • Understanding of Japanese corporate culture and business etiquette.
Required Qualifications & Skills
  • Bachelor's degree in Information Technology, Computer Science, or equivalent work experience.
  • 1-2 years of Help Desk, Desktop Support, or IT Support experience.
  • Experience supporting Windows PCs, Microsoft 365 applications, and mobile devices.
  • Knowledge of Active Directory, VPN, remote support tools, and basic networking concepts.
  • Excellent English communication skills.
  • Minimum 2 years of experience working for a Japanese company or supporting Japanese corporate users strongly preferred.
  • Japanese language ability is preferred but not required.
  • IT certifications (CompTIA A+, Network+, Microsoft, ITIL, etc.) are a plus.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 91130525
  • Position Id: 2991e426225ff629813db7c152f23a6c
  • Posted 20 hours ago
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