Service Reliability Engineer

• Ensure stability, resilience, and reliability of business-critical applications through proactive engineering practices.
• Drive operational efficiency, automation, and continuous service improvement aligned with organizational objectives.
• Collaborate with cross-functional teams to enhance service delivery and system performance.

Requirements/Must Have:

• Strong experience in process orchestration and configuration tools such as JBPM, Kafka, and MESH.
• Proficiency in scripting and automation using UNIX Shell and PowerShell.
• Experience with database management systems including Oracle and SQL Server.
• Hands-on experience with DevOps tools such as GitLab, Jenkins, TeamCity, Autosys, Jira, and Stash.
• Experience with visualization and reporting tools such as Tableau.
• Knowledge of CI/CD practices and application platforms.
• Experience in Unix and Windows administration.

Responsibilities:

• Drive operational efficiency through proactive practices and adherence to ITIL standards.
• Align with organizational objectives and contribute to observability, resilience, and operational engineering initiatives.
• Collaborate with engineering and business teams to develop sustainable solutions.
• Maintain end-to-end application delivery with a focus on stability and resiliency.
• Support risk, audit, and technology resilience initiatives.
• Ensure compliance with standards and control frameworks.
• Identify and resolve service improvement opportunities with stakeholders.
• Lead automation and process improvement initiatives.
• Monitor KPIs and KRIs through incident, problem, and change management.
• Plan and execute service resilience and capacity planning activities.
• Manage SME transitions and ensure service acceptance criteria are met.
• Monitor and measure operational services across functions.
• Drive continuous service improvement to enhance support models.
• Conduct service review meetings with stakeholders.

Should Have:

• Experience with monitoring tools such as eSaaS, AppDynamics, and ITRS.
• Knowledge of security and secrets management.
• Experience with data analytics and scripting using Python.
• Familiarity with UI development frameworks such as React and MUI.
• Experience with cloud platforms and resiliency engineering.

Skills:

• Strong collaboration and teamwork abilities.
• Effective communication across technical and business teams.
• Strong analytical and problem-solving skills.
• Commitment to continuous learning and process improvement.